OZ opts for an equivalent suite of services, both on- and offline. In order to improve the scalability and uptime of its AEM-platform, the health insurance fund opted for the combination of Xplore Group and Microsoft Azure.
OZ (in English: Independent Health Insurance Fund) is the fastest growing health insurance fund in Belgium. The organization has 1,700 employees, spread over 60 offices in Flanders. OZ offers a wide range of services, centered around four main pillars: health (such as health insurance and supplementary insurance products), holidays (e.g. youth holidays), vitality (such as advice on physical exercise and healthy eating) and comfort (e.g. domestic help services, workplace nurseries and childminding).
As part of the digitization of its services, OZ has developed – together with Xplore Group – workflows with digital input forms based on AEM (Adobe Experience Manager). New customers can, for example, register with OZ completely online. In the beginning, OZ did the hosting of the platform itself. But, in practice, it proved difficult to arrange the necessary support for that, 24/7.
Consequently, OZ decided to re-locate the platform in the cloud. Via Xplore Group, they heard about Microsoft Azure. Thanks to Xplore Group, OZ can now count on a solution that's easy to scale and always online, thus ensuring optimal service to the customer. By moving to the cloud, OZ's IT department no longer has to worry about the hosting or reliability of the AEM-platform, leaving said department to focus solely on the substantive part of its mission.