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Xplorers will help you implement the right technologies and platforms so your business is ready for the future.",[657],{"__typename":12,"alt":13,"url":658,"rawUrl":659,"mimeType":563,"focalPoint":660,"height":661,"width":662},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FTorfs-1.jpg?fit=cover&format=webp&s=TOx1RwT9Tlz97p32fZ54afz5_QjUIRwUDcmgrYV5Nf4","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FTorfs-1.jpg",[18,18],802,1160,[664,677,682],{"__typename":665,"typeHandle":666,"uid":667,"richText":668,"buttonGroup":669,"contentWidth":676},"genericContentBlock_Entry","genericContentBlock","1b1939bc-d6c2-4325-8f06-347b7e5bb5c3","\u003Cp style=\"margin-left:0px;\">Technology and platforms are the backbone of modern businesses. They provide tools and infrastructure for innovation, efficiency, and growth, allowing organisations to constantly evolve in an ever-changing digital environment.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">Xplore Group is your partner in Belgium to help select and implement the right technologies and packages for your business. Choosing the right technology, which fits within the company’s ambitions, budgets, and needs, is a crucial step for the future of your business. At Xplore Group, we have a good overview of what is available and are happy to help you.\u003C\u002Fp>",[670],{"__typename":570,"id":671,"uid":672,"uri":13,"language":9,"settings":673},"6940","88260e3e-fcb2-4129-9fa6-810e59e4ace6",{"__typename":544,"variant":674,"size":546,"linkTo":675,"scrollTargetUid":13,"iconifyIcon":13},"filled",{"__typename":40,"id":13,"title":13,"url":548,"target":13,"label":549,"defaultLabel":550},"leftAligned",{"__typename":678,"typeHandle":679,"uid":680,"title":681},"servicesListing_Entry","servicesListing","c1914059-0957-4d1e-a822-1904c708320d","Our services:",{"__typename":683,"typeHandle":684,"uid":685,"titleWithHighlights":686},"clientsSliderBlock_Entry","clientsSliderBlock","8e1e593d-c378-4468-8e4b-03490821c9f6","\u003Cp>We create the future with \u003Cspan class=\"font-source\">our clients\u003C\u002Fspan>\u003C\u002Fp>",[688,692],{"__typename":689,"uid":690,"slug":691,"uri":691,"title":118},"page_Entry","d1e3753b-9675-49d1-b3fa-42a4f2666ac0","services",{"__typename":633,"uid":634,"slug":635,"uri":653,"title":235},{"servicesEntries":694},[695,734,771,810,844,870,904,943,987,1017,1063,1093,1119,1145,1171,1285,1350,1387,1450],{"__typename":696,"id":697,"title":245,"uri":698,"heroTitle":245,"heroText":699,"heroButton":700,"heroImage":701,"blocks":708,"parent":733},"service_Entry","4435","services\u002Fstrategy-technology-architecture","\u003Cp style=\"margin-left:0px;\">Future proof with the right strategy & architecture\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[702],{"__typename":12,"alt":13,"url":703,"rawUrl":704,"mimeType":563,"focalPoint":705,"height":706,"width":707},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FVirtual-World-Connection-Concept.jpg?fit=cover&format=webp&s=5SDDEBqsQZh5WkRikATCcx7DiK8hyyUAbC8TrLn-QsM","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FVirtual-World-Connection-Concept.jpg",[18,18],1707,2560,[709,715,719,723,727],{"__typename":710,"typeHandle":711,"uid":712,"title":13,"richText":713,"backgroundColor":714},"paragraphBlock_Entry","paragraphBlock","31afb779-07fc-405d-ae65-8e56abc9beec","\u003Cp style=\"margin-left:0px;\">Technology is changing rapidly – and as an organisation, you naturally want y\u003Cstrong>our investments to last as long as possible.\u003C\u002Fstrong> So it is essential that your digital environment is future-proof. This starts with \u003Cstrong>a well-thought-out strategy for your digital landscape and architecture.\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">Choosing the right technologies and platforms, which fit within the company’s \u003Cstrong>ambitions, budgets and needs\u003C\u002Fstrong>, is a crucial decision and step for the future of your company. At Xplore Group, we have a very good overview of what is available on the market and are happy to help you make an informed decision.\u003C\u002Fp>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:1200\u002F1200;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FYoung-Woman-Energy-Innovations.jpg\" alt=\"\" width=\"1200\" height=\"1200\" \u002F>\u003C\u002Ffigure>","light",{"__typename":710,"typeHandle":711,"uid":716,"title":717,"richText":718,"backgroundColor":714},"1f4efcef-7b28-4b68-9eca-59a4f2dcdbf0","Architecture","\u003Cp style=\"margin-left:0px;\">Your IT architecture is more than just which applications to use. It also serves as \u003Cstrong>a strategic bridge between business and IT.\u003C\u002Fstrong> All choices made in regards to the architecture should keep \u003Cstrong>operational efficiency, innovation, scalability and the future \u003C\u002Fstrong>in mind.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">A strong architecture helps\u003Cstrong> structure and plan the IT landscape\u003C\u002Fstrong> so that all applications can \u003Cstrong>function together effectively and efficiently\u003C\u002Fstrong>. We want to avoid data silos, scalability limitations and unnecessary costs.\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":720,"title":721,"richText":722,"backgroundColor":714},"843ae205-c461-4e0b-b73d-e2e054b951ae","Strategy","\u003Cp style=\"margin-left:0px;\">When choosing a new product, technology or platform, we always first look at your\u003Cstrong> current situation and your goals\u003C\u002Fstrong>. Where necessary, we’ll suggest improvements that could have a positive effect on your organisation such as: cost savings, increased efficiency, automation, etc.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">We’ll make sure your \u003Cstrong>new solution fits into your current landscape\u003C\u002Fstrong> and take into account, among others, the following elements:\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">Integration possibilities\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Accessibility\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Data-driven\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Governance & compliance\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Future-proof\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">…\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"__typename":710,"typeHandle":711,"uid":724,"title":725,"richText":726,"backgroundColor":714},"358dbc97-f1ee-4267-8826-e0ce724a230d","Technologies and platforms","\u003Cp style=\"margin-left:0px;\">We have \u003Cstrong>many existing partnerships\u003C\u002Fstrong> with various vendors of technologies and platforms. This gives us \u003Cstrong>extensive, specialised knowledge and interesting prices\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">But in addition, we also work \u003Cstrong>technology and vendor independently.\u003C\u002Fstrong> We always look at what your organisation is already using, what the requirements are and then provide the best possible solution.\u003C\u002Fp>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:1200\u002F1200;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FRPA-Concept-Blurry-Hand-Touching-Screen.jpg\" alt=\"\" width=\"1200\" height=\"1200\" \u002F>\u003C\u002Ffigure>",{"__typename":728,"typeHandle":729,"uid":730,"title":549,"richText":731,"buttonGroup":732},"contactFormBlock_Entry","contactFormBlock","0f25866c-4200-4d38-b1bf-899931de21b1","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(0,0,0);\">Could you use help defining a good architecture & technology strategy? Get in touch soon!\u003C\u002Fspan>\u003C\u002Fp>",[],{"__typename":633,"id":652,"title":235,"uri":653},{"__typename":696,"id":735,"title":251,"uri":736,"heroTitle":251,"heroText":737,"heroButton":738,"heroImage":739,"blocks":746,"parent":733},"4448","services\u002Fheadless-cms","\u003Cp style=\"margin-left:0px;\">Optimise your content management with a headless CMS\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[740],{"__typename":12,"alt":13,"url":741,"rawUrl":742,"mimeType":601,"focalPoint":743,"height":744,"width":745},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FHeadless-CMS-6.png?fit=cover&format=webp&s=4p88ZuLSwo7accENIQLN81_FrepbuXa3PqKnOgTIAiQ","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FHeadless-CMS-6.png",[18,18],1000,1200,[747,751,755,759,763,767],{"__typename":710,"typeHandle":711,"uid":748,"title":749,"richText":750,"backgroundColor":714},"cc725c79-6954-4bc0-9400-15b8c156d909","What is Headless?","\u003Cp style=\"margin-left:0px;\">A headless CMS is \u003Cstrong>a powerful tool for managing your content in a flexible and efficient way\u003C\u002Fstrong>. Unlike traditional Content Management Systems, a headless CMS works \u003Cstrong>independently of the frontend.\u003C\u002Fstrong> This means you can manage your content in one place and push it to any channel you want – be it a website, a mobile app, a webshop, a kiosk or any other kind of platform. In other words, \u003Cstrong>headless is the way to go when taking an omni-channel approach.\u003C\u002Fstrong>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":752,"title":753,"richText":754,"backgroundColor":714},"dab1a1d8-14ea-4ac8-9e97-7b1572854f30","Why choose headless?","\u003Cp style=\"margin-left:0px;\">In today’s digital world, it is important to be able to \u003Cstrong>distribute your content quickly and efficiently across different channels and devices\u003C\u002Fstrong>. With a headless CMS, you can manage your content in one central place. This makes it easier to provide a \u003Cstrong>consistent brand experience\u003C\u002Fstrong> with the same information everywhere. Furthermore, a headless CMS offers \u003Cstrong>more flexibility\u003C\u002Fstrong> in designing the user experience, as the frontend is separate from the content system\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":756,"title":757,"richText":758,"backgroundColor":714},"12f6f7ed-d13d-4a5f-bedc-9b0e887f693d","Different layers","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">With a headless CMS, \u003C\u002Fspan>\u003Cstrong>the content layer (the ‘backend’) is disconnected from the presentation layer (the ‘frontend’)\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">. This means you can manage your content in one place and push it to any platform. The content is sent to the various frontends \u003C\u002Fspan>\u003Cstrong>via APIs\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">, where it is then presented to the user.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":760,"title":761,"richText":762,"backgroundColor":714},"9610263a-5a83-4bea-bc6e-fcfd320de2db","Advantages of headless","\u003Cul>\u003Cli>\u003Cp style=\"margin-left:0px;\">All content for different channels in one centralised environment\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">More creative freedom in the frontend\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Easier to link with external software\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Well-designed headless websites are usually faster and perform better\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Future-proof: when you change CMS or want to introduce a new platform, this can be done without it impacting anything else drastically\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:1200\u002F1000;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FHeadless-CMS-2.jpg\" alt=\"\" width=\"1200\" height=\"1000\" \u002F>\u003C\u002Ffigure>",{"__typename":710,"typeHandle":711,"uid":764,"title":765,"richText":766,"backgroundColor":714},"75e7cf5c-425a-4faf-8864-0a8536628d87","Headless or traditional?","\u003Cp style=\"margin-left:0px;\">A headless CMS is certainly not a must for every company, but for some it can definitely be interesting. For instance, when different platforms need to be receive the same information, or when you have a website where there should be plenty of creative freedom in the frontend.  Our Xplorers are happy to investigate if this could be an interesting route for your company or not.\u003C\u002Fp>",{"__typename":728,"typeHandle":729,"uid":768,"title":549,"richText":769,"buttonGroup":770},"de5144c7-7d27-4dfb-9555-9cdae4b6e64a","\u003Cp style=\"margin-left:0px;\">\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(0,0,0);\">Are you curious about your CMS options? Our Xplorers are happy to show you the possibilities.\u003C\u002Fspan>\u003C\u002Fp>",[],{"__typename":696,"id":772,"title":263,"uri":773,"heroTitle":774,"heroText":775,"heroButton":776,"heroImage":777,"blocks":782,"parent":733},"4462","services\u002Fcomposable-commerce","Composable","\u003Cp style=\"margin-left:0px;\">Composable provides all the building blocks to set up an interchangeable, integrative, and flexible software architecture.\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[778],{"__typename":12,"alt":13,"url":779,"rawUrl":780,"mimeType":563,"focalPoint":781,"height":604,"width":707},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FBack-Scaled.jpg?fit=cover&format=webp&s=u_4FpYuKhHOZEVEpw1bILuwLbTsVtskvV5UIXR69Mlk","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FBack-Scaled.jpg",[18,18],[783,787,793,797,801,806],{"__typename":710,"typeHandle":711,"uid":784,"title":785,"richText":786,"backgroundColor":714},"18197fb8-e0e7-440d-8b09-e651546a0c04","What is composable","\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Composable\u003C\u002Fstrong> means – as the name suggests \u003Cstrong>– a modular architecture of software components\u003C\u002Fstrong>. All components are developed independently and can easily be combined. This way, you can create a complex application with different building blocks, without the need for a full Suite solution.  Sounds appealing right? But how do you get started on a Composable architecture for your company? The first step is to create a \u003Cstrong>Composable blueprint\u003C\u002Fstrong>. In doing so, you identify the \u003Cstrong>specific needs of your business\u003C\u002Fstrong> and see what functionalities are needed to meet them.\u003C\u002Fp>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:600\u002F600;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FAnimation-Header.gif\" alt=\"\" width=\"600\" height=\"600\" \u002F>\u003C\u002Ffigure>",{"__typename":788,"typeHandle":789,"uid":790,"quote":791,"authoredBy":792},"quoteBlock_Entry","quoteBlock","d4576e51-b901-4e69-9419-39ba077fca34","\u003Cp>A plea for evolution \u003Cspan class=\"font-source\">over revolution\u003C\u002Fspan>\u003C\u002Fp>",[],{"__typename":710,"typeHandle":711,"uid":794,"title":795,"richText":796,"backgroundColor":714},"eb7161ac-aad6-4bd4-bdc5-a7a8b991af1f","Suite vs composable vs the perfect combination","\u003Cp style=\"margin-left:0px;\">When comparing Suites with a Composable solution, one isn’t better than the other. Depending on your company’s specific needs, it is best to choose one, the other or a combination of both.  A \u003Cstrong>Suite solution\u003C\u002Fstrong> certainly has \u003Cstrong>advantages\u003C\u002Fstrong>. It provides \u003Cstrong>seamless integration between the various applications\u003C\u002Fstrong> of your software package, making it easy to manage them centrally. \u003Cstrong>On the other hand,\u003C\u002Fstrong> you often have \u003Cstrong>redundant functions\u003C\u002Fstrong> for your company, \u003Cstrong>a vendor lock-in\u003C\u002Fstrong> and \u003Cstrong>limited freedom\u003C\u002Fstrong> of choice in functionalities. One of the major \u003Cstrong>advantages of a Composable solution\u003C\u002Fstrong> is its \u003Cstrong>flexibility\u003C\u002Fstrong>. You select the functionalities depending on the needs for your e-commerce. Because you only pay for what you need, it is a \u003Cstrong>budget-friendly solution\u003C\u002Fstrong>. Plus, you are \u003Cstrong>no longer dependent on suppliers\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">Often, it is also a good option to combine both systems. It is not always easy to change software systems within a company. Often, the original software solution is used as a foundation on which plenty of other applications are built. You cannot – and should not – simply take away that foundation. You can, however, attach Composable functionalities to it, so that you can phase out the original software solution piece by piece.\u003C\u002Fp>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:1212\u002F426;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FScreenshot-2025-09-10-at-16.21.44.png\" width=\"1200\" height=\"426\" alt=\"\" \u002F>\u003C\u002Ffigure>",{"__typename":710,"typeHandle":711,"uid":798,"title":799,"richText":800,"backgroundColor":714},"689af083-996b-4bc0-8858-b803a2e3079e","Understand your foundations before building on the architecture","\u003Cp style=\"margin-left:0px;\">A \u003Cstrong>‘foundationsfirst’ approach\u003C\u002Fstrong> is \u003Cstrong>the key to a successful software architecture\u003C\u002Fstrong>. You must first properly understand (the vulnerabilities of) your ecosystem before you can start optimising. \u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">Some crucial questions you should answer first. What happens if I replace the ERP system? What was originally developed? What components were built on it? Who knows the code base? Is the code up-to-date? How many dependencies does your system have? How agile is your business? \u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">It’s no easy task to identify the foundations of your systems. But it is a necessary exercise if you want your architecture to evolve with your business. And it definitely will be an evolution: you are future-proofing your systems by letting them grow along with your business needs.\u003C\u002Fp>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:800\u002F800;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FSnake-Game.gif\" alt=\"\" width=\"800\" height=\"800\" \u002F>\u003C\u002Ffigure>",{"__typename":710,"typeHandle":711,"uid":802,"title":803,"richText":804,"backgroundColor":805},"e759a180-4246-408a-9c57-49183a85db68","Composable blueprint","\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Discover the potential and future possibilities of your systems with a Composable blueprint.\u003C\u002Fstrong> We will first look at your business goals before recommending an optimal solution. Maybe a Suite solution is sufficient for your company, or you might be better off with modular components. A thorough analysis is crucial for optimising your systems.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">We can also start by calculating your \u003Cstrong>Agile Maturity score\u003C\u002Fstrong>, with which we \u003Cstrong>evaluate\u003C\u002Fstrong> \u003Cstrong>how agile your company\u003C\u002Fstrong> is. We will identify the strengths and weaknesses of your business. After, we’ll advise you on how to transform your company and make it more agile towards the future.\u003C\u002Fp>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:1200\u002F1200;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FComposable.png\" alt=\"\" width=\"1200\" height=\"1200\" \u002F>\u003C\u002Ffigure>","dark",{"__typename":728,"typeHandle":729,"uid":807,"title":549,"richText":808,"buttonGroup":809},"4069c77a-9371-4e5c-9396-418fba8d4131","\u003Cp style=\"margin-left:0px;\">\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(0,0,0);\">Are you interested in composable? Let us know! \u003C\u002Fspan>\u003C\u002Fp>",[],{"__typename":696,"id":811,"title":269,"uri":812,"heroTitle":269,"heroText":813,"heroButton":814,"heroImage":815,"blocks":820,"parent":733},"4477","services\u002Fmarketplaces","\u003Cp style=\"margin-left:0px;\">Grow your sales channels with a marketplace\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[816],{"__typename":12,"alt":13,"url":817,"rawUrl":818,"mimeType":601,"focalPoint":819,"height":744,"width":745},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FMarketplaces.png?fit=cover&format=webp&s=Xjj2IFpJdioDpZGq6x8ZOF6hAYsUHH2xp5PRD_lAtes","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FMarketplaces.png",[18,18],[821,824,828,832,836,840],{"__typename":710,"typeHandle":711,"uid":822,"title":13,"richText":823,"backgroundColor":714},"74261616-78d7-4c18-9594-45d3af9d4947","\u003Cp style=\"margin-left:0px;\">There is no denying that \u003Cstrong>e-commerce is an important sales channel\u003C\u002Fstrong> for an organisation, be it B2B, B2C or a combination. This includes \u003Cstrong>marketplaces\u003C\u002Fstrong>: a platform or retail chain that allows external parties to sell on its website. E.g Amazon, bol.com, Airbnb, but also Galeria Inno, Brico, Obelink or Decathlon.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">Our Xplorers can help you with:\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">Strategy: is it interesting to set up \u003Cstrong>your own marketplace\u003C\u002Fstrong>? Or is it better to sell on \u003Cstrong>existing marketplaces\u003C\u002Fstrong>? Which marketplaces are interesting for me?\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Connecting to an existing marketplace\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Setting up your o\u003Cstrong>wn marketplace from scratch\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Optimisations\u003C\u002Fstrong> that can lead to more sales\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>All connections\u003C\u002Fstrong> between your system and marketplaces\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"__typename":788,"typeHandle":789,"uid":825,"quote":826,"authoredBy":827},"1738724c-5d3f-4bf5-83b9-df48d0035a97","\u003Cp>Connecting demand and supply in a digital world\u003C\u002Fp>",[],{"__typename":710,"typeHandle":711,"uid":829,"title":830,"richText":831,"backgroundColor":714},"56d3e2b2-7798-4882-bc50-4eb77f975ba0","B2C: Selling on an existing marketplace","\u003Cp style=\"margin-left:0px;\">When you choose to start selling on \u003Cstrong>an existing marketplace\u003C\u002Fstrong>, you can offer completely new products or sign up as a seller of already existing products. The vendor with the best offer (price, delivery time, etc.) is then set as the default seller. The platform on which you sell will always receive a commission on what you sell there.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">When you sell on an existing marketplace, there are \u003Cstrong>several options, in terms of logistics\u003C\u002Fstrong>, for example: either you take care of it yourself, or you opt for fulfilment by the marketplace (when they offer it, of course).\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">The market share of marketplaces in online purchases is very large – and still growing every year. This makes it a \u003Cstrong>very interesting sales channel\u003C\u002Fstrong>, but it can certainly be overwhelming at first. Our Xplorers are happy to help you on your way. We can help choose the right tools and channels, set up the accounts and make sure you meet all the sales requirements. With our experience, we’ll make sure you avoid rookie mistakes.\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":833,"title":834,"richText":835,"backgroundColor":714},"602d3c9f-9e19-41ae-a94e-0ab1c06fb1e8","B2C: Start your own marketplace","\u003Cp style=\"margin-left:0px;\">Do you have \u003Cstrong>your own webshop\u003C\u002Fstrong>, but would you like to \u003Cstrong>offer your customers more\u003C\u002Fstrong> products? Then starting a marketplace might be a great solution. \u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">The advantages:  \u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">You can offer your customers a \u003Cstrong>bigger assortment\u003C\u002Fstrong> of products, without having any of the logistical challenges that come with offering a bigger assortment\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">You wont miss any \u003Cstrong>selling opportunities\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">You’ll get \u003Cstrong>free insights\u003C\u002Fstrong> into what works and what doesn’t, by monitoring the sales of other vendors on your platform\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:1200\u002F1000;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FMarketplaces-5.png\" alt=\"\" width=\"1200\" height=\"1000\" \u002F>\u003C\u002Ffigure>",{"__typename":710,"typeHandle":711,"uid":837,"title":838,"richText":839,"backgroundColor":714},"7b68d5d4-4a85-4c44-b2f8-7f8ae848210a","B2B marketplaces","\u003Cp style=\"margin-left:0px;\">For B2B, no marketplace existed until recently. (Amazon, Bol, Decathlon, Zalando, etc have a strong B2C focus!) So to sell your products to resellers as a wholesaler, brand or distributor, you had to invest in expensive showrooms, (foreign) agents or your own B2B webshop. A few years ago, this changed with \u003Cstrong>the introduction of B2B marketplaces.\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">On such B2B marketplaces, as a wholesaler or brand with your own products, you open \u003Cstrong>a shop page (digital showroom)\u003C\u002Fstrong> and the many connected resellers can \u003Cstrong>purchase not only from you, but from all connected players with one click\u003C\u002Fstrong>. This offers some great advantages:\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">A digital showroom usually is free of charge, only \u003Cstrong>commission\u003C\u002Fstrong> is charged\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Your collection can be \u003Cstrong>seen and ordered from anywhere in the world\u003C\u002Fstrong> in an instant\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">You can benefit from \u003Cstrong>‘on platform tools’\u003C\u002Fstrong> such as analytics, email marketing and even shipping services if you prefer not to do the logistics yourself\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Most of these marketplaces can now be \u003Cstrong>automated\u003C\u002Fstrong> via API connections with, for example, Magento, Shopify, Shopware, Odoo and\u002For an integrator such as Channable\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin-left:0px;\">At Xplore Group, we have helped several companies with the selection of the right B2B marketplace(s), onboarding on the platform, automation, training and sales optimisation. So we are happy to help you.\u003C\u002Fp>",{"__typename":728,"typeHandle":729,"uid":841,"title":549,"richText":842,"buttonGroup":843},"c4315332-7554-4cce-8827-42755900b4f1","\u003Cp style=\"margin-left:0px;\">Would you like to build your own marketplace? Or could you use help selling on existing marketplaces? Our experts will help you.\u003C\u002Fp>",[],{"__typename":696,"id":845,"title":275,"uri":846,"heroTitle":275,"heroText":847,"heroButton":848,"heroImage":849,"blocks":854,"parent":733},"4491","services\u002Fmobile-apps-pwa","\u003Cp style=\"margin-left:0px;\">Optimise user experience using mobile apps and PWAs\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[850],{"__typename":12,"alt":13,"url":851,"rawUrl":852,"mimeType":601,"focalPoint":853,"height":744,"width":745},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FMobile-Apps-6.png?fit=cover&format=webp&s=Z7oqD4obMwsLDFbqOW_iQVqgmd7zzWTRXs4zgddHBZU","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FMobile-Apps-6.png",[18,18],[855,859,863,866],{"__typename":710,"typeHandle":711,"uid":856,"title":857,"richText":858,"backgroundColor":714},"6cff5b8c-5b0a-4648-9654-f3a20f27499f","What are mobile apps & PWAs?","\u003Cp style=\"margin-left:0px;\">Mobile apps and Progressive Web Apps (PWAs) are techniques used to provide \u003Cstrong>a better end-user experience.\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Mobile apps\u003C\u002Fstrong> are specially designed \u003Cstrong>software applications\u003C\u002Fstrong> that are installed on smartphones via the app store, often giving users a better experience and more functionalities compared to a website. The app is developed specifically for the \u003Cstrong>Apple and Android (Google Play) stores\u003C\u002Fstrong> and can be downloaded there. These are usually referred to as ‘native apps’.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>PWAs\u003C\u002Fstrong> are \u003Cstrong>web-based applications\u003C\u002Fstrong> that, compared to a classic web application, offer \u003Cstrong>more features\u003C\u002Fstrong> for users browsing via a smartphone. Features such as adding the website directly to the home screen, receiving push notifications, working offline… In other words: \u003Cstrong>PWAs are web applications that behave like a native mobile application.\u003C\u002Fstrong>\u003C\u002Fp>",{"__typename":788,"typeHandle":789,"uid":860,"quote":861,"authoredBy":862},"20085be4-f251-4f64-b362-00fa523c4732","\u003Cp>Elevating your digital experience, anywhere, anytime\u003C\u002Fp>",[],{"__typename":710,"typeHandle":711,"uid":864,"title":13,"richText":865,"backgroundColor":714},"63356d81-49c7-4733-a916-9ec53c769c89","\u003Cp style=\"margin-left:0px;\">But which option suits your business best – \u003Cstrong>a native app or a PWA?\u003C\u002Fstrong> To answer this we must take into consideration factors such as budget, target groups, project goals and technological preferences.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">Our Xplorers are happy to help you make the right choice and then work with your needs to achieve the desired result.\u003C\u002Fp>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:2048\u002F1080;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FCellphones.jpg?fit=cover&format=webp&height=1080&width=2048&s=tSJUdphQerOkkO8aM3gHixx_xqev4d26ZjotY7Q2WwA\" alt=\"\" width=\"2048\" height=\"1080\" \u002F>\u003C\u002Ffigure>",{"__typename":728,"typeHandle":729,"uid":867,"title":549,"richText":868,"buttonGroup":869},"24d99450-cb89-4c60-91fe-4068c948361b","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(0,0,0);\">Would you like to optimise mobile experiences? Our experts are ready to help. \u003C\u002Fspan>\u003C\u002Fp>",[],{"__typename":696,"id":871,"title":281,"uri":872,"heroTitle":281,"heroText":873,"heroButton":874,"heroImage":875,"blocks":880,"parent":733},"4501","services\u002Fcustom-development","\u003Cp style=\"margin-left:0px;\">Future proof thanks to custom software\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[876],{"__typename":12,"alt":13,"url":877,"rawUrl":878,"mimeType":601,"focalPoint":879,"height":744,"width":745},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FCustom-Development-3.png?fit=cover&format=webp&s=hLdCDYuL2oZgTM85LpbxTjeOQv4jxU71pu8fNVAsE3A","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FCustom-Development-3.png",[18,18],[881,884,888,892,896,900],{"__typename":710,"typeHandle":711,"uid":882,"title":13,"richText":883,"backgroundColor":714},"90e4ca62-a2a2-44ff-b62f-973af7a28aad","\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Every business is unique\u003C\u002Fstrong> and deserves a solution that fits its needs seamlessly. That is why we’ll help you with your \u003Cstrong>custom development projects\u003C\u002Fstrong>. We create \u003Cstrong>future proof solutions\u003C\u002Fstrong> that perfectly fit \u003Cstrong>your needs and goals\u003C\u002Fstrong>. Together, we’ll ensure that your IT environment is ready for the future and \u003Cstrong>responds flexibly\u003C\u002Fstrong> to changes in your sector.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">Discover the possibilities and contact us today.\u003C\u002Fp>",{"__typename":788,"typeHandle":789,"uid":885,"quote":886,"authoredBy":887},"a63dd797-0120-42f5-b33f-5149e3716dd3","\u003Cp>Turning unique visions into digital realities\u003C\u002Fp>",[],{"__typename":710,"typeHandle":711,"uid":889,"title":890,"richText":891,"backgroundColor":714},"af737682-0d78-4105-8d7d-f3372ae06418","Why choose for custom development?","\u003Cp style=\"margin-left:0px;\">There is \u003Cstrong>so much existing software\u003C\u002Fstrong>, that you might ask yourself whether it makes sense to develop (or commission) your own software. And you are right – for certain jobs it can be \u003Cstrong>faster and cheaper\u003C\u002Fstrong> to work with an existing software package. But there are also situations where \u003Cstrong>custom-made software\u003C\u002Fstrong> can add value, for example:\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">You have a \u003Cstrong>very specific business\u003C\u002Fstrong> and very specific needs for your software solution\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">You want to \u003Cstrong>combine functionalities from different packages\u003C\u002Fstrong> to create your ideal software\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">You have many different applications in your IT landscape and the new software must be able to \u003Cstrong>integrate\u003C\u002Fstrong> with them\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin-left:0px;\">When software development is not your core business, you probably don’t have the right in-house knowledge to complete a development project from start to finish efficiently and correctly. In that case, it makes sense to work with a partner who does – Xplore Group to the rescue.\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":893,"title":894,"richText":895,"backgroundColor":714},"34df0fa0-7857-42bc-ae48-cc117acb206a","One partner for your complete custom project","\u003Cp style=\"margin-left:0px;\">Our team of experienced developers will \u003Cstrong>create customised software\u003C\u002Fstrong> that is not only functional, but also intuitive, user-friendly and interactive.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">Our Xplorers \u003Cstrong>work completely end-to-end\u003C\u002Fstrong>, allowing you to be confident in their \u003Cstrong>expertise across the board.\u003C\u002Fstrong> And it doesn’t stop after delivery – you can also count on us for the \u003Cstrong>further evolution\u003C\u002Fstrong> and \u003Cstrong>maintenance \u003C\u002Fstrong>of your software or application.\u003C\u002Fp>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:1200\u002F1000;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FCustom-Development-4.png\" alt=\"\" width=\"1200\" height=\"1000\" \u002F>\u003C\u002Ffigure>",{"__typename":710,"typeHandle":711,"uid":897,"title":898,"richText":899,"backgroundColor":714},"08aa8ee7-25ed-42f1-b6b0-c0f9acaaf2a1","Our development services","\u003Cp style=\"margin-left:0px;\">We work with \u003Cstrong>modern and proven technologies\u003C\u002Fstrong> and also always ensure an \u003Cstrong>API-first approach\u003C\u002Fstrong> so that your software integrates seamlessly with other applications within your organisation.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">We can program:\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Backend:\u003C\u002Fstrong> we make sure your application works well behind the scenes\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Frontend:\u003C\u002Fstrong> we ensure an optimal user experience and that the visual aspect matches your brand\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Cloud native:\u003C\u002Fstrong> we guarantee scalability, flexibility and reliability\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Lowcode\u003C\u002Fstrong>: the solution when you need a new application quickly\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Cross platform development\u003C\u002Fstrong>: one code base for different platforms\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin-left:0px;\">Some of our programming languages\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">Java\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">PHP\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Node JS\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">React\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Angular\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Vue JS\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Python\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"__typename":728,"typeHandle":729,"uid":901,"title":549,"richText":902,"buttonGroup":903},"81fe6a41-39d9-4c61-aff1-658ffd8d72c9","\u003Cp style=\"margin-left:0px;\">Do you need a tailor-made solution? Our experts are at your service.\u003C\u002Fp>",[],{"__typename":696,"id":905,"title":231,"uri":906,"heroTitle":231,"heroText":907,"heroButton":908,"heroImage":909,"blocks":915,"parent":733},"4515","services\u002Fpim-mdm-2","\u003Cp style=\"margin-left:0px;\">The key to streamlined product management and reliable data? That’s the power of PIM & MDM systems\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[910],{"__typename":12,"alt":13,"url":911,"rawUrl":912,"mimeType":563,"focalPoint":913,"height":914,"width":707},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Foffice-worker-using-laptop-work-company-innovation-planning-financial-project-business-development-growth-manager-creating-authentic-strategy-accountant-career-close-up-scaled.jpg?fit=cover&format=webp&s=JEhhySZ1va_70GWBhRxB1catIQNI-rhZ_CMUgFFw9J0","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Foffice-worker-using-laptop-work-company-innovation-planning-financial-project-business-development-growth-manager-creating-authentic-strategy-accountant-career-close-up-scaled.jpg",[18,18],1440,[916,919,931,935,939],{"__typename":710,"typeHandle":711,"uid":917,"title":13,"richText":918,"backgroundColor":714},"ef8df1bb-c07d-439c-8b2e-11840485a9e0","\u003Cp style=\"margin-left:0px;\">For companies with \u003Cstrong>extensive product ranges\u003C\u002Fstrong>, an efficient Product Information Management (PIM) or Master Data Management (MDM) system is crucial.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">Our Xplorers offer \u003Cstrong>expertise\u003C\u002Fstrong> to implement, integrate and optimise these systems, resulting in \u003Cstrong>consistent product information and reliable data\u003C\u002Fstrong>.\u003C\u002Fp>",{"__typename":920,"typeHandle":921,"uid":922,"title":13,"text":13,"accordionItems":923,"multiple":130},"accordionBlock_Entry","accordionBlock","9dd62db7-2f86-4cfb-a69c-d7dd9d0d35b1",[924,928],{"__typename":925,"title":926,"text":927},"accordionItem_Entry","PIM","\u003Cp style=\"margin-left:0px;\">A PIM system, or \u003Cstrong>Product Information Management system\u003C\u002Fstrong>, is a software solution that helps companies \u003Cstrong>centralise, organise, and enrich product information\u003C\u002Fstrong>. In a PIM system, you can \u003Cstrong>add marketing info, photos, videos, technical data sheets\u003C\u002Fstrong>,… to your product data. The PIM systems directly sends this product data to various channels such as a website, a webshop, marketplaces, catalogues, kiosks, dealers, etc\u003Cstrong>.\u003C\u002Fstrong>\u003C\u002Fp>",{"__typename":925,"title":929,"text":930},"MDM","\u003Cp>A MDM system, or \u003Cstrong>Master Data Management system\u003C\u002Fstrong>, is a software solution that helps organisations \u003Cstrong>manage critical business data in one centralised tool.\u003C\u002Fstrong> The system centralises information coming from different sources using \u003Cstrong>automation and AI to identify, match and merge data\u003C\u002Fstrong>. The objective? To enable accurate reporting by providing the same information everywhere.\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":932,"title":933,"richText":934,"backgroundColor":714},"3b470f75-0f56-479c-8180-a579e6d549a6","Why invest in optimal product management?","\u003Cp style=\"margin-left:0px;\">Structured product information management not only results in accurate product descriptions and uniformity of your data. It also ensures a better brand reputation, improved user experience and, ultimately, better conversion.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">Our PIM & MDM services:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp style=\"margin-left:0px;\">Strategy & advice\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Implementation\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Integration with existing systems\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Support & optimisation\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"__typename":710,"typeHandle":711,"uid":936,"title":937,"richText":938,"backgroundColor":714},"a6b0e798-d1f7-4a7e-ac86-b0d602474380","Systems","\u003Cp style=\"margin-left:0px;\">Our Xplorers are experts in the following systems:\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">Stibo\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">inriver\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Akeneo\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Contentserv\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Truvio for Commerce\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:2048\u002F1080;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FOrder-Management-System-6.png?fit=cover&format=webp&height=1080&width=2048&s=ufOZaMSBWwb02YhZLTZpjDhBZ_NC06pH21XCORrlYVw\" alt=\"\" width=\"2048\" height=\"1080\" \u002F>\u003C\u002Ffigure>",{"__typename":728,"typeHandle":729,"uid":940,"title":549,"richText":941,"buttonGroup":942},"377aa556-ebc1-452b-b164-be7197560230","\u003Cp style=\"margin-left:0px;\">Would you like to discover the possibilities of a PIM and\u002For MDM system? Our Xplorers can guide you along the journey.\u003C\u002Fp>",[],{"__typename":696,"id":944,"title":225,"uri":945,"heroTitle":225,"heroText":946,"heroButton":947,"heroImage":948,"blocks":953,"parent":733},"4559","services\u002Fcdp-2","\u003Cp style=\"margin-left:0px;\">The best customer experience thanks to a 360° customer view\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[949],{"__typename":12,"alt":13,"url":950,"rawUrl":951,"mimeType":563,"focalPoint":952,"height":706,"width":707},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FDigital-Tablet-with-Diagrams.jpg?fit=cover&format=webp&s=XG4_hVTvM8V01nOu-dCcBeCOTBd4px5JOfuIGp_BPrQ","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FDigital-Tablet-with-Diagrams.jpg",[18,18],[954,957,961,965,969,983],{"__typename":710,"typeHandle":711,"uid":955,"title":13,"richText":956,"backgroundColor":714},"7ba82cde-9ee4-4599-9f79-c4b540b25e77","\u003Cp style=\"margin-left:0px;\">In today’s digital world, companies collect a huge amount of \u003Cstrong>customer data\u003C\u002Fstrong> from different sources. That data is often stored scattered, resulting in different departments having their own (incomplete) customer view. This can result in \u003Cstrong>an inconsistent customer journey\u003C\u002Fstrong> – something you want to avoid as much as possible.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">If you, as a company, want to be \u003Cstrong>customer-centric\u003C\u002Fstrong> and give your customers \u003Cstrong>a personalised experience\u003C\u002Fstrong>, you’ll need \u003Cstrong>a tool that centralises all information\u003C\u002Fstrong>, such as a \u003Cstrong>CDP\u003C\u002Fstrong>.\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":958,"title":959,"richText":960,"backgroundColor":714},"c5c54af4-28a2-4990-9924-9234fbf197d0","What is a CDP?","\u003Cp style=\"margin-left:0px;\">A \u003Cstrong>Customer Data Platform\u003C\u002Fstrong> is \u003Cstrong>a central customer database\u003C\u002Fstrong> that compiles customer data from different sources and can be easily accessed by other systems.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">The tool is mainly used by \u003Cstrong>marketing departments\u003C\u002Fstrong>. Because all customer data is centralised, you can create a \u003Cstrong>360° view of the customer.\u003C\u002Fstrong> Based on that information, the marketing team sets up \u003Cstrong>targeted campaigns \u003C\u002Fstrong>and advertisements.\u003C\u002Fp>",{"__typename":788,"typeHandle":789,"uid":962,"quote":963,"authoredBy":964},"448b4161-7a85-411b-b4f6-1ee8075f8025","\u003Cp>Unleashing insights, powering personalized experiences\u003C\u002Fp>",[],{"__typename":710,"typeHandle":711,"uid":966,"title":967,"richText":968,"backgroundColor":714},"9435d092-468d-4a08-bd94-9d5b037e99ab","Parts of a CDP","\u003Cul>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>ETL\u003C\u002Fstrong>: extract, transform and load your data. The data entering your CDP comes from various sources and can be added to the platform via, for example, batch uploads, but also by continuous data streams.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Storage of the data\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Identity resolution\u003C\u002Fstrong>: a customer may have \u003Cstrong>different touch points\u003C\u002Fstrong> with your brand (e.g. via mobile phone, work laptop and private laptop). Identity resolution ensures that the data collected through those different paths is merged to create\u003Cstrong> a complete and unique customer profile\u003C\u002Fstrong>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Segmentation\u003C\u002Fstrong>: marketers easily compile \u003Cstrong>different target groups\u003C\u002Fstrong> via the platform to run \u003Cstrong>targeted campaigns\u003C\u002Fstrong>. The CDP provides a clear interface so they can easily access necessary data.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Activation\u003C\u002Fstrong>: the platform is \u003Cstrong>integrated with various marketing channels\u003C\u002Fstrong> such as your website, mailing tools, advertising channels …\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"__typename":920,"typeHandle":921,"uid":970,"title":971,"text":972,"accordionItems":973,"multiple":130},"4c13e7d2-bfec-452a-b5b6-de514d92536b","Types of CDP","\u003Cp style=\"margin-left:0px;\">There are \u003Cstrong>different types of Customer Data Platforms\u003C\u002Fstrong>. Which one you should use depends entirely on your company’s needs and which other platforms you already use. In addition, the price tag may also have an influence\u003C\u002Fp>",[974,977,980],{"__typename":925,"title":975,"text":976},"Data CDP","\u003Cp>\u003Cstrong>Data CDP\u003C\u002Fstrong>, also known as \u003Cstrong>Packaged CDP\u003C\u002Fstrong> is an \u003Cstrong>all-in-one solution\u003C\u002Fstrong> with all the building blocks mentioned above.\u003C\u002Fp>\u003Cp>Examples of a data CDP are:\u003C\u002Fp>\u003Cul>\u003Cli>Adobe\u003C\u002Fli>\u003Cli>Oracle\u003C\u002Fli>\u003Cli>Sas\u003C\u002Fli>\u003Cli>Salesforce\u003C\u002Fli>\u003Cli>Mparticle\u003C\u002Fli>\u003C\u002Ful>",{"__typename":925,"title":978,"text":979},"CDXP","\u003Cp>The \u003Cstrong>Customer Data Experience Platform (CDXP)\u003C\u002Fstrong> is a customer data platform that \u003Cstrong>includes marketing automation\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp>Examples of CDXP include:\u003C\u002Fp>\u003Cul>\u003Cli>SALESmanago\u003C\u002Fli>\u003Cli>Bloomreach\u003C\u002Fli>\u003Cli>Voyado\u003C\u002Fli>\u003C\u002Ful>",{"__typename":925,"title":981,"text":982},"Composable CDP","\u003Cp>A \u003Cstrong>composable CDP\u003C\u002Fstrong> uses \u003Cstrong>‘reverse ETL’\u003C\u002Fstrong> and retrieves the data directly from another tool. The CDP consists only of \u003Cstrong>the segmentation and activation components\u003C\u002Fstrong>, thus providing a user-friendly interface for marketers where the \u003Cstrong>data is delivered via APIs\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp>Examples of composable CDP are:\u003C\u002Fp>\u003Cul>\u003Cli>Segment\u003C\u002Fli>\u003Cli>Hightouch\u003C\u002Fli>\u003Cli>Census\u003C\u002Fli>\u003C\u002Ful>",{"__typename":728,"typeHandle":729,"uid":984,"title":549,"richText":985,"buttonGroup":986},"45aa9d99-f8b9-41e3-886c-459b37aefee8","\u003Cp style=\"margin-left:0px;\">Would you like to get started with a CDP? Contact us!\u003C\u002Fp>",[],{"__typename":696,"id":988,"title":297,"uri":989,"heroTitle":297,"heroText":990,"heroButton":991,"heroImage":992,"blocks":997,"parent":733},"4579","services\u002Foms","\u003Cp style=\"margin-left:0px;\">Improve efficiency in your organisation through an Order Management System\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[993],{"__typename":12,"alt":13,"url":994,"rawUrl":995,"mimeType":601,"focalPoint":996,"height":744,"width":745},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FPIM-4.png?fit=cover&format=webp&s=G9IzlvhaidMWmyX9hi2_4C04D9prGKBFu9Oe3HWTKLU","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FPIM-4.png",[18,18],[998,1001,1005,1009,1013],{"__typename":710,"typeHandle":711,"uid":999,"title":13,"richText":1000,"backgroundColor":714},"5bf2ba3c-5972-4996-a230-9547cd8ef39e","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">An \u003C\u002Fspan>\u003Cstrong>Order Management System (OMS)\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\"> is an essential tool for streamlining and optimising your order processing process. An OMS allows you to \u003C\u002Fspan>\u003Cstrong>manage the entire lifecycle\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\"> of an order, from the moment it is placed to its delivery to the customer. In other words order entry, inventory management, order processing, shipping and delivery and customer service: it’s all in your system.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":788,"typeHandle":789,"uid":1002,"quote":1003,"authoredBy":1004},"03d9dc1e-4d81-4f86-81a6-4e8b5b9c5491","\u003Cp>Orchestrating efficiency, streamlining success\u003C\u002Fp>",[],{"__typename":710,"typeHandle":711,"uid":1006,"title":1007,"richText":1008,"backgroundColor":714},"a948ee23-3b2d-47ae-80d6-93baafdb5310","Why choose for an OMS?","\u003Cp style=\"margin-left:0px;\">In today’s competitive market, it is important to organise your order processing as \u003Cstrong>efficiently as possible\u003C\u002Fstrong>. After all, consumers want to receive their ordered products as quickly and flawlessly as possible, while also ensuring the necessary communication.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">With an OMS, you can improve the accuracy of order entry and processing, reduce order lead times, better manage stock, take shipment times and fulfilment into account… Furthermore, it can also help \u003Cstrong>reduce operational costs\u003C\u002Fstrong> by reducing manual work.\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1010,"title":1011,"richText":1012,"backgroundColor":714},"2e71582c-1218-476b-888b-3fe4f57d3360","Components of an OMS","\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">Order processing from purchase to delivery\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Online payments and invoicing\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Providing necessary data and analytics\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Automatically forward purchases to required fulfilment centres and\u002For warehouses\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Inventory management\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Tracking of delivery\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin-left:0px;\">At Xplore Group, we have experience with \u003Cstrong>various OMS systems\u003C\u002Fstrong> such as \u003Cstrong>Salesforce OMS\u003C\u002Fstrong> and \u003Cstrong>Marello\u003C\u002Fstrong>. Together, we’ll explore which solution best suits your needs and goals.\u003C\u002Fp>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:1200\u002F1000;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FOrder-Management-System-5.png\" alt=\"\" width=\"1200\" height=\"1000\" \u002F>\u003C\u002Ffigure>",{"__typename":728,"typeHandle":729,"uid":1014,"title":549,"richText":1015,"buttonGroup":1016},"00a62d4e-565e-4a22-9fb1-5a8990ac66ab","\u003Cp style=\"margin-left:0px;\">\u003Cspan lang=\"nl-nl\" dir=\"ltr\" xml:lang=\"nl-nl\">Would you like to know if an OMS could be beneficial for your organisation? Let’s discuss the possibilities!\u003C\u002Fspan>\u003C\u002Fp>",[],{"__typename":696,"id":1018,"title":303,"uri":1019,"heroTitle":303,"heroText":1020,"heroButton":1021,"heroImage":1022,"blocks":1027,"parent":733},"4591","services\u002Ferp","\u003Cp style=\"margin-left:0px;\">\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">ERP solutions that prepare your organization for sustainable growth\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[1023],{"__typename":12,"alt":13,"url":1024,"rawUrl":1025,"mimeType":601,"focalPoint":1026,"height":744,"width":745},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FERP-from-Xplore-Group.png?fit=cover&format=webp&s=RcX7a3Zgz34uA1__iB1SENwGobA5V60xQkA8RW6prp0","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FERP-from-Xplore-Group.png",[18,18],[1028,1038,1042,1046,1050,1054,1058],{"__typename":665,"typeHandle":666,"uid":1029,"richText":1030,"buttonGroup":1031,"contentWidth":1037},"952c3ec1-035f-4f70-b1ea-8f2c0ea4e3a8","\u003Ch2>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">ERP solutions that connect processes, make complexity manageable, and support growth\u003C\u002Fspan>\u003C\u002Fh2>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">A modern ERP system does much more than centralize administration. It forms the digital backbone of your organization, connects departments, streamlines processes, and creates a reliable foundation for further digitalization.\u003C\u002Fspan>\u003Cbr \u002F>\u003Cbr \u002F>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Whether you are looking for a flexible ERP solution for a growing organization or an enterprise platform for complex international processes, our Xplorers help you make the right choice and implement it successfully.\u003C\u002Fspan>\u003C\u002Fp>",[1032],{"__typename":570,"id":1033,"uid":1034,"uri":13,"language":9,"settings":1035},"16195","61bc1e84-0db7-4a92-ba40-2e548537188c",{"__typename":544,"variant":674,"size":546,"linkTo":1036,"scrollTargetUid":13,"iconifyIcon":13},{"__typename":40,"id":13,"title":13,"url":548,"target":13,"label":549,"defaultLabel":550},"fullWidth",{"__typename":710,"typeHandle":711,"uid":1039,"title":1040,"richText":1041,"backgroundColor":714},"f70a5169-2ad1-4de1-9a62-7bbcbd4e3f3d","What is ERP?","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">An Enterprise Resource Planning (ERP) system brings together your most important business processes in one integrated platform. Finance, procurement, inventory management, production, logistics, service, and reporting all work from the same data source and support one another in real time.\u003C\u002Fspan>\u003Cbr \u002F>\u003Cbr \u002F>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">This helps you avoid fragmented information, manual intermediary steps, and duplicate data entry. At the same time, you gain greater insight into performance, costs, and operational processes.\u003C\u002Fspan>\u003Cbr \u002F>\u003Cbr \u002F>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">\u003Cstrong>The benefits of a modern ERP system:\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">One central source of truth for all business data\u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Less manual work and more efficient processes\u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Real-time reporting and better decision-making\u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Greater control over growing operational complexity\u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Reduced dependence on standalone applications and integrations\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>",{"__typename":710,"typeHandle":711,"uid":1043,"title":1044,"richText":1045,"backgroundColor":714},"d4abb751-0ee5-4515-8736-a1a151e46845","ERP as the foundation for further digitalization","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">As organizations grow, complexity grows as well. New business models, international expansion, stricter compliance requirements, and higher customer expectations place pressure on existing systems.\u003C\u002Fspan>\u003Cbr \u002F>\u003Cbr \u002F>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">A future-ready ERP platform creates structure and scalability. It connects processes, people, and data in a single environment while also forming the foundation for further innovation in automation, analytics, artificial intelligence, and digital customer experience.\u003C\u002Fspan>\u003Cbr \u002F>\u003Cbr \u002F>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">As a result, ERP is no longer merely an operational system but a strategic building block for the future of your organization.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1047,"title":1048,"richText":1049,"backgroundColor":714},"f76a9520-9eea-4c93-87fb-6030878bd9ee","ERP solutions tailored to your context","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Not every organization faces the same challenges. That is why we guide companies in selecting an ERP solution that aligns with their processes, maturity level, and growth ambitions.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch3>\u003Cbr \u002F>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Odoo: flexible, modular, and quick to deploy\u003C\u002Fspan>\u003Cbr \u002F> \u003C\u002Fh3>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Odoo is a user-friendly ERP solution that enables organizations to digitalize step by step. Thanks to its modular structure, you activate only the functionalities that are relevant today while easily expanding as your organization grows.\u003C\u002Fspan>\u003Cbr \u002F>\u003Cbr \u002F>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">For companies that value flexibility, ease of use, and rapid implementation, Odoo provides a powerful foundation for digital growth.\u003C\u002Fspan>\u003C\u002Fp>\u003Ch3>\u003Cbr \u002F>\u003Cbr \u002F>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Infor CloudSuite: built for operational complexity\u003C\u002Fspan>\u003Cbr \u002F> \u003C\u002Fh3>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Organizations with extensive supply chains, complex production processes, or international operations often require deeper industry-specific functionality.\u003C\u002Fspan>\u003Cbr \u002F>\u003Cbr \u002F>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Infor CloudSuite was developed for enterprises that want to standardize their processes, scale efficiently, and gain better control over operational complexity.\u003C\u002Fspan>\u003Cbr \u002F>\u003Cbr \u002F>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">With industry-specific functionality, a cloud-native architecture, and built-in capabilities for data, automation, and AI, Infor CloudSuite provides a strong foundation for sustainable transformation.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1051,"title":1052,"richText":1053,"backgroundColor":714},"89ea6090-6762-4e65-9090-d8caa59d681e","When Infor CloudSuite is the right choice","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">As processes become more complex, a generic ERP platform is not always sufficient. Industry-specific workflows, compliance requirements, supply chain integrations, and international operations require a solution that understands this reality.\u003C\u002Fspan>\u003Cbr \u002F>\u003Cbr \u002F>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Infor CloudSuite supports organizations that:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Work with complex operational processes\u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Manage multiple locations, entities, or international operations\u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Depend heavily on planning, production, or supply chain activities\u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Pursue further standardization and scalability\u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Want to leverage data, automation, and innovation strategically\u003C\u002Fspan>\u003Cbr \u002F> \u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">By bringing industry processes, data, and workflows together in a single cloud platform, Infor CloudSuite helps organizations work more efficiently and innovate faster.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1055,"title":1056,"richText":1057,"backgroundColor":714},"74146d1d-b6eb-4568-af7c-99f76d9c4a0d","Why choose Xplore Group?","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">An ERP project is not just about technology. It is about processes, people, and the choices that determine the future operations of your organization.\u003C\u002Fspan>\u003Cbr \u002F>\u003Cbr \u002F>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Our ERP experts combine technical expertise with process knowledge and help organizations select, implement, and further develop the right solution.\u003C\u002Fspan>\u003Cbr \u002F>\u003Cbr \u002F>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">What sets us apart:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Advice based on both business processes and architecture\u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Expertise in both modular and enterprise ERP platforms\u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Focus on integration, adoption, and long-term value\u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Experience in complex industries such as Food & Beverage, Distribution, and Fashion\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">We do not start from a product; we start from your reality. Together, we build an ERP landscape that works today and can grow with you tomorrow.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":728,"typeHandle":729,"uid":1059,"title":1060,"richText":1061,"buttonGroup":1062},"9496073f-dd33-461d-9ff9-31cf9178ba05","Ready to future-proof your ERP landscape?","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(0,0,0);\">\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Curious which ERP solution best fits your organization? Our experts are happy to explore with you which approach, technology, and roadmap will create the greatest value.\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>",[],{"__typename":696,"id":1064,"title":309,"uri":1065,"heroTitle":309,"heroText":1066,"heroButton":1067,"heroImage":1068,"blocks":1073,"parent":733},"4604","services\u002Fbpm","\u003Cp style=\"margin-left:0px;\">Streamlined business processes thanks to a Business Process Management tool\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[1069],{"__typename":12,"alt":13,"url":1070,"rawUrl":1071,"mimeType":601,"focalPoint":1072,"height":744,"width":745},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FBPM-Image-from-Xplore-Group.png?fit=cover&format=webp&s=C6RObG9-eSO7GP5PvVcd6Sk1fY19kdZklsXr6K0rbM8","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FBPM-Image-from-Xplore-Group.png",[18,18],[1074,1077,1081,1085,1089],{"__typename":710,"typeHandle":711,"uid":1075,"title":13,"richText":1076,"backgroundColor":714},"5b119c9a-1f99-4122-b090-72c15e28b402","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">Business Process Management (BPM) is \u003C\u002Fspan>\u003Cstrong>a systematic approach to improving the efficiency and effectiveness of business processes.\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\"> It enables organisations to identify, model, implement, manage, monitor and optimise their processes. As a result, companies operate more effectively and efficiently, adapt more easily to change and continuously improve themselves to stay ahead of the competition.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":788,"typeHandle":789,"uid":1078,"quote":1079,"authoredBy":1080},"240e5a92-bab1-4911-9026-99106e6935fc","\u003Cp>Orchestrating efficiency, guiding success\u003C\u002Fp>",[],{"__typename":710,"typeHandle":711,"uid":1082,"title":1083,"richText":1084,"backgroundColor":714},"c153f1f6-f1b6-46ec-85ad-054af42d011b","Key benefits of a BPM","\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">Automated and streamlined workflows, resulting in \u003Cstrong>higher productivity\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Insight\u003C\u002Fstrong> into your business processes and possible bottlenecks to improve them\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">Faster anticipation of changes and taking advantage of new opportunities\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Cost savings\u003C\u002Fstrong> through less manual work (and accompanying human errors)\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"__typename":710,"typeHandle":711,"uid":1086,"title":1087,"richText":1088,"backgroundColor":714},"36ed1cc1-f39b-408c-81ed-2307f1bc4030","BPM lifecycle","\u003Cp style=\"margin-left:0px;\">The BPM approach is based on a life cycle consisting of \u003Cstrong>five core phases\u003C\u002Fstrong>: Design, Model, Implementation, Monitoring and Optimisation.\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Design phase\u003C\u002Fstrong>: In this phase, business processes are defined and optimised.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Model phase\u003C\u002Fstrong>: This is where a visual model of the process is created.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Execution phase\u003C\u002Fstrong>: The process model is implemented and automated.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Monitor phase\u003C\u002Fstrong>: This phase monitors the performance of the automated process.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Optimisation phase\u003C\u002Fstrong>: This phase focuses on identifying and implementing improvements for continuous optimisation.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin-left:0px;\">The \u003Cstrong>cyclical approach\u003C\u002Fstrong> helps organisations achieve and maintain agile, efficient business processes.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">At Xplore Group, we work with \u003Cstrong>Flowable\u003C\u002Fstrong> and \u003Cstrong>Camunda\u003C\u002Fstrong> as BPM solutions. We will discuss which tool best suits your business and your needs together.\u003C\u002Fp>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:1200\u002F1000;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FBPM-4.png\" alt=\"\" width=\"1200\" height=\"1000\" \u002F>\u003C\u002Ffigure>",{"__typename":728,"typeHandle":729,"uid":1090,"title":549,"richText":1091,"buttonGroup":1092},"67c09a69-d361-4f22-ab4e-cf5aed543b05","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(0,0,0);\">Would you like to know more about BPM solutions? Our Xplorers would be happy to visit you for an inspiration session.\u003C\u002Fspan>\u003C\u002Fp>",[],{"__typename":696,"id":1094,"title":315,"uri":1095,"heroTitle":315,"heroText":1096,"heroButton":1097,"heroImage":1098,"blocks":1103,"parent":733},"4618","services\u002Fintegrations","\u003Cp style=\"margin-left:0px;\">Choose the right integration strategy for your application landscape\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[1099],{"__typename":12,"alt":13,"url":1100,"rawUrl":1101,"mimeType":601,"focalPoint":1102,"height":744,"width":745},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FIntegrations-4.png?fit=cover&format=webp&s=yowxjiNDXwBtAy9pgdbHzu-muVFvzKG5bncGVzYtjpE","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FIntegrations-4.png",[18,18],[1104,1107,1111,1115],{"__typename":710,"typeHandle":711,"uid":1105,"title":13,"richText":1106,"backgroundColor":714},"f1702515-31d7-417f-ad05-549561995c48","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">The right \u003C\u002Fspan>\u003Cstrong>software integration strategy\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\"> is important. It ensures that your various applications can \u003C\u002Fspan>\u003Cstrong>communicate seamlessly\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\"> with each other and, just as importantly, it ensures a \u003C\u002Fspan>\u003Cstrong>flawless user experience\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\"> for consumers.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":788,"typeHandle":789,"uid":1108,"quote":1109,"authoredBy":1110},"8cf16c60-1964-4c69-8435-44e832de343d","\u003Cp>Seamlessly connecting the dots in your digital ecosystem\u003C\u002Fp>",[],{"__typename":710,"typeHandle":711,"uid":1112,"title":1113,"richText":1114,"backgroundColor":714},"0c6977a1-a642-4371-afa1-7c5f5447ba79","Direct connection or working through a middleware?","\u003Cp style=\"margin-left:0px;\">Software integration is the process of connecting different software applications so that they work together as \u003Cstrong>one integrated system\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">You achieve this through \u003Cstrong>direct connections via APIs\u003C\u002Fstrong> (Application Programming Interfaces) or you choose to use a \u003Cstrong>middleware or iPaaS system.\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Direct connections:\u003C\u002Fstrong> This involves directly connecting two or more systems so that they exchange data and work together.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Middleware:\u003C\u002Fstrong> This is software that acts as an intermediate layer between different applications. The advantage of middleware is that you can\u003Cstrong> introduce or replace new software\u003C\u002Fstrong> in your landscape without having to make drastic changes that could affect other applications.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin-left:0px;\">\u003Cbr \u002F>Together, we’ll explore which strategy best suits your organisation. Our Xplorers have been experts in the most complex environments for years and can guide and advise you throughout the process.\u003C\u002Fp>",{"__typename":728,"typeHandle":729,"uid":1116,"title":549,"richText":1117,"buttonGroup":1118},"4c2762c0-3c35-4a62-95a5-23316ea64927","\u003Cp style=\"margin-left:0px;\">Is your IT landscape integrated? Or could you use some help? Our Xplorers would be happy to come and take a look at the possibilities!\u003C\u002Fp>",[],{"__typename":696,"id":1120,"title":321,"uri":1121,"heroTitle":321,"heroText":1122,"heroButton":1123,"heroImage":1124,"blocks":1129,"parent":733},"4627","services\u002Fproduct-configurators","\u003Cp style=\"margin-left:0px;\">Unique customer experiences with product configurators\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[1125],{"__typename":12,"alt":13,"url":1126,"rawUrl":1127,"mimeType":563,"focalPoint":1128,"height":706,"width":707},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FMan-Woman-Car-Showroom.jpg?fit=cover&format=webp&s=hsKvksmy9SQFg-UWlfgzDO1tsyfK1fnsSNhohbr__dE","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FMan-Woman-Car-Showroom.jpg",[18,18],[1130,1133,1137,1141],{"__typename":710,"typeHandle":711,"uid":1131,"title":13,"richText":1132,"backgroundColor":714},"b907f748-7406-4201-9fd3-e5a4fe30a8c0","\u003Cp>\u003Cstrong>Product configurators\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\"> allow you to virtually \u003C\u002Fspan>\u003Cstrong>personalise and\u002For put together products\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\"> in an e-commerce environment. Think of adjusting colour, material, shape, specific features, different functions … The user can \u003C\u002Fspan>\u003Cstrong>fully customise\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\"> a product. By combining a \u003C\u002Fspan>\u003Ca href=\"https:\u002F\u002Fwww.xploregroup.be\u002Fen\u002Fservices\u002Fpim-mdm\u002F\">\u003Cu>Product Information Management (PIM)\u003C\u002Fu>\u003C\u002Fa>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\"> solution and \u003C\u002Fspan>\u003Ca href=\"https:\u002F\u002Fwww.xploregroup.be\u002Fen\u002Fservices\u002Fcustom-development\u002F\">\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">\u003Cu>custom development\u003C\u002Fu>\u003C\u002Fspan>\u003C\u002Fa>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">, you’ll create a pleasant buying process for the consumer, including 3D visualisation.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":788,"typeHandle":789,"uid":1134,"quote":1135,"authoredBy":1136},"34adfb42-bf97-48b0-bf68-af679bb2e8bf","\u003Cp>Tailoring possibilities at your fingertips\u003C\u002Fp>",[],{"__typename":710,"typeHandle":711,"uid":1138,"title":1139,"richText":1140,"backgroundColor":714},"6ea6c7dd-e721-4cb6-9108-84c8810394fc","A unique and personalised experience","\u003Cp style=\"margin-left:0px;\">In today’s competitive market, it is important to \u003Cstrong>stand out from the competition\u003C\u002Fstrong>. With a product configurator, you can offer your customers \u003Cstrong>a unique and personalised experience\u003C\u002Fstrong>, while they simply sit in front of a screen at home. Customers customise products to their liking and personalise it \u003Cstrong>whenever and wherever\u003C\u002Fstrong> they want. You also avoid possible mistakes and misunderstandings in communication this way: \u003Cstrong>the customer is fully in control of the design\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:1200\u002F1000;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FProduct-Configurators-7.png\" alt=\"\" width=\"1200\" height=\"1000\" \u002F>\u003C\u002Ffigure>",{"__typename":728,"typeHandle":729,"uid":1142,"title":549,"richText":1143,"buttonGroup":1144},"6405feb9-5719-4378-92f0-548a73d11965","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(0,0,0);\">Would you like a product configurator to support your sales? Our Xplorers are happy to set it up.\u003C\u002Fspan>\u003C\u002Fp>",[],{"__typename":696,"id":1146,"title":327,"uri":1147,"heroTitle":327,"heroText":1148,"heroButton":1149,"heroImage":1150,"blocks":1155,"parent":733},"4637","services\u002Fcustomer-service-solutions","\u003Cp style=\"margin-left:0px;\">Transformeer jouw klantenservice met innovatieve oplossingen \u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[1151],{"__typename":12,"alt":13,"url":1152,"rawUrl":1153,"mimeType":601,"focalPoint":1154,"height":744,"width":745},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FCustomer-Service-Solutions-8.png?fit=cover&format=webp&s=1lsRg6D7rcJ4_5MjwJ4eJF29HCAJNE4TAZ3qAcyI-RA","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FCustomer-Service-Solutions-8.png",[18,18],[1156,1159,1163,1167],{"__typename":710,"typeHandle":711,"uid":1157,"title":13,"richText":1158,"backgroundColor":714},"c0bec389-2eb3-4e9e-a6bd-aaf802d88258","\u003Cp style=\"margin-left:0px;\">How efficient is your \u003Cstrong>customer service\u003C\u002Fstrong>? We have found that customer service often costs a lot of money and does not provide the experience customers expect – even though you can set it up so much \u003Cstrong>more efficiently and effectively\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Our customer service solutions\u003C\u002Fstrong> use \u003Cstrong>automation and AI\u003C\u002Fstrong> and are designed to address common issues while providing a \u003Cstrong>personalised customer experience\u003C\u002Fstrong>. Together, we’ll level up your customer service.\u003C\u002Fp>",{"__typename":788,"typeHandle":789,"uid":1160,"quote":1161,"authoredBy":1162},"2b1c99b1-2913-42cd-8140-3cbff3b2bf59","\u003Cp>Elevating interactions, exceeding expectations\u003C\u002Fp>",[],{"__typename":710,"typeHandle":711,"uid":1164,"title":1165,"richText":1166,"backgroundColor":714},"c9a2cb79-e76b-4caa-9026-0d3c448474cb","The benefits of our solutions for your customer service:","\u003Col style=\"list-style-type:decimal;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Increase efficiency and reduce workload\u003C\u002Fstrong>: By automating common queries, we can increase your customer service efficiency while reducing the workload for your staff.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Cost savings\u003C\u002Fstrong>: By using AI and automation, we reduce the need for human intervention.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Increase sales\u003C\u002Fstrong>: Our solutions transform your customer service into a powerful sales channel by delivering personalised recommendations and offers to your customers.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Increase customer satisfaction\u003C\u002Fstrong>: By providing fast and accurate support, we increase your customers’ satisfaction and loyalty.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure class=\"image\">\u003Cimg style=\"aspect-ratio:800\u002F533;\" src=\"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FCustomer-Service-Xplore-Group.jpg\" alt=\"\" width=\"800\" height=\"533\" \u002F>\u003C\u002Ffigure>",{"__typename":728,"typeHandle":729,"uid":1168,"title":549,"richText":1169,"buttonGroup":1170},"55f5bcdb-2615-4205-9f20-1525fd8d410c","\u003Cp style=\"margin-left:0px;\">Are your curious about the possibilities for your customer service? Our Xplorers are happy to brainstorm with you.\u003C\u002Fp>",[],{"__typename":696,"id":1172,"title":333,"uri":1173,"heroTitle":333,"heroText":1174,"heroButton":1175,"heroImage":1176,"blocks":1181,"parent":733},"4647","services\u002Fai-driven-apps","\u003Cp style=\"margin-left:0px;\">Discover the possibilities of AI\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[1177],{"__typename":12,"alt":13,"url":1178,"rawUrl":1179,"mimeType":601,"focalPoint":1180,"height":744,"width":745},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FAI-Driven-Apps-3.png?fit=cover&format=webp&s=U8mjdcQz41xquifK7F9GkWdeN-fO99t-OBSzmuCEsxg","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FAI-Driven-Apps-3.png",[18,18],[1182,1185,1281],{"__typename":710,"typeHandle":711,"uid":1183,"title":13,"richText":1184,"backgroundColor":714},"6668cbae-8988-4fc3-8927-8d86adcdda79","\u003Cp style=\"margin-left:0px;\">\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">There are many existing \u003C\u002Fspan>\u003Cstrong>AI applications\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\"> that you can use in your business. Those are often good enough to meet your needs, but sometimes as a business, you \u003C\u002Fspan>\u003Cstrong>want just a tad more\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">. \u003C\u002Fspan>\u003Cstrong>With more than 10 years of experience in building AI applications\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">, Xplore Group is happy to help.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":1186,"typeHandle":1187,"uid":1188,"title":1189,"imageTextCards":1190},"imageTextGridBlock_Entry","imageTextGridBlock","9173f645-ff82-4968-81a6-f39e3443898c","Some examples of our AI projects:",[1191,1203,1212,1222,1231,1242,1252,1261,1270],{"__typename":1192,"id":1193,"image":1194,"title":1201,"richText":1202},"imageTextCard_Entry","7420",[1195],{"__typename":12,"alt":13,"url":1196,"rawUrl":1197,"mimeType":563,"focalPoint":1198,"height":1199,"width":1200},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FContainers.jpg?fit=cover&format=webp&s=hAWPIbGeZbw-imv2BzzwtaDJD6Gy1snmTJiz6bgTEeY","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FContainers.jpg",[18,18],533,800,"Container recognition at a logistics player","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\">This company has thousands of containers at their terminal and has up to 1,200 trucks arrive every day. Due to the contents of some containers, it is crucial that they are stacked safely to avoid dangerous situations. In doing so, it is essential that the customer knows where which container is at all times. Using \u003C\u002Fspan>\u003Cstrong>cameras and sensors\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\"> on driving stackers, all containers are \u003C\u002Fspan>\u003Cstrong>continuously monitored\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\"> by specific codes on the containers that are read and processed \u003C\u002Fspan>\u003Cstrong>via Computer Vision\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\">.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":1192,"id":1204,"image":1205,"title":1210,"richText":1211},"7421",[1206],{"__typename":12,"alt":13,"url":1207,"rawUrl":1208,"mimeType":563,"focalPoint":1209,"height":1199,"width":1200},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FVoedingssector.jpg?fit=cover&format=webp&s=AUzJM3dLEfnyTZZUMLIJ1QdhWIzirR7qVx1vSU--ejU","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FVoedingssector.jpg",[18,18],"Food industry","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\">At one of our customers, we are currently working at on \u003C\u002Fspan>\u003Cstrong>quality control of their products using AI\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\">. Generally speaking, this is a subjective process, and we are objectifying it by using \u003C\u002Fspan>\u003Cstrong>Computer Vision.\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\"> A second project we are currently working on is one related to \u003C\u002Fspan>\u003Cstrong>food waste\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\">.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":1192,"id":1213,"image":1214,"title":1220,"richText":1221},"7422",[1215],{"__typename":12,"alt":13,"url":1216,"rawUrl":1217,"mimeType":563,"focalPoint":1218,"height":1219,"width":1200},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FNotarie%CC%88le-aktes.jpg?fit=cover&format=webp&s=ahxiIh0Jd4Fag9xPJgtiN8gaY8MD9Ul9lJntwrKYcFM","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FNotarie%CC%88le-aktes.jpg",[18,18],534,"Notarial deeds","\u003Cp style=\"margin-left:0px;\">We are enabling the \u003Cstrong>digitisation of deeds\u003C\u002Fstrong>. About 60.000 paper documents are scanned and the \u003Cstrong>necessary information is automatically collected\u003C\u002Fstrong> using \u003Cstrong>OCR (Optical Character Recognition)\u003C\u002Fstrong> and \u003Cstrong>LLM (Large Language Models)\u003C\u002Fstrong>. Possible information that is collected: parties involved, what type of document (e.g. sale, purchase, lease, leasehold,…), dates, etc.\u003C\u002Fp>",{"__typename":1192,"id":1223,"image":1224,"title":1229,"richText":1230},"7423",[1225],{"__typename":12,"alt":13,"url":1226,"rawUrl":1227,"mimeType":563,"focalPoint":1228,"height":1199,"width":1200},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FGepersonaliseerde-aanbevelingen-bij-Digipolis.jpg?fit=cover&format=webp&s=gBbd5V-didJtLVC4fsKI_iccLVchHWEvTrBistA6A6M","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FGepersonaliseerde-aanbevelingen-bij-Digipolis.jpg",[18,18],"Personalised recommendations by Digipolis","\u003Cp style=\"margin-left:0px;\">\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\">People with a love for cultural outings in Antwerp needed to visit several websites to find all current activities. Xplore Group created \u003C\u002Fspan>\u003Cstrong>one central platform\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\"> for the city where all information is collected, and added a layer that provides \u003C\u002Fspan>\u003Cstrong>personalised recommendations using Machine Learning.\u003C\u002Fstrong>\u003C\u002Fp>",{"__typename":1192,"id":1232,"image":1233,"title":1240,"richText":1241},"7424",[1234],{"__typename":12,"alt":13,"url":1235,"rawUrl":1236,"mimeType":601,"focalPoint":1237,"height":1238,"width":1239},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Fsolution.png?fit=cover&format=webp&s=iRFcod8luiBxrANXS3hymM2Q0wbYbNS1tFyzSFcO4e8","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Fsolution.png",[18,18],996,1384,"Monitoring tool for boilers","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\">bCheck, a company specialed in making \u003C\u002Fspan>\u003Cstrong>smart sensors for boilers\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\"> has an abundance of data related to boilers. Xplore Group developed \u003C\u002Fspan>\u003Cstrong>an interactive monitoring application\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\"> for them that can detect \u003C\u002Fspan>\u003Cstrong>anomalies and changes based on data and a generic algorithm\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\">, allowing proactive detection of problems and automatic scheduling of maintenance.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":1192,"id":1243,"image":1244,"title":1250,"richText":1251},"7425",[1245],{"__typename":12,"alt":13,"url":1246,"rawUrl":1247,"mimeType":563,"focalPoint":1248,"height":1249,"width":707},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Fcustomer-relationship-management-concept-scaled.jpg?fit=cover&format=webp&s=uY7tYTv7o31dMEmf-J5ovvcgDjKzv3zIZZR0s981xmc","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Fcustomer-relationship-management-concept-scaled.jpg",[18,18],1920,"Chatbot","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\">A chatbot solution that uses \u003C\u002Fspan>\u003Cstrong>LLM (Large Language Models) and vector databases.\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\"> This chatbot serves as a \u003C\u002Fspan>\u003Cstrong>starting point for an AI & Machine Learning environment in AWS\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\">, where you, as a customer, can build the tool to suit your specific needs.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":1192,"id":1253,"image":1254,"title":1259,"richText":1260},"7426",[1255],{"__typename":12,"alt":13,"url":1256,"rawUrl":1257,"mimeType":563,"focalPoint":1258,"height":1199,"width":1200},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Fscreen.jpg?fit=cover&format=webp&s=QWpCrgfvLXB6L6IP54Wk5zSPwzTbQ4ndtohxqjafghM","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Fscreen.jpg",[18,18],"Scoring Engine for car insurrance","\u003Cp style=\"margin-left:0px;\">We created \u003Cstrong>a smart device\u003C\u002Fstrong> that drivers can install in their cars to pay\u003Cstrong> insurance costs based on their driving behaviour\u003C\u002Fstrong>. The device takes into account the speed limit, acceleration and braking behaviour, weather influence, etc….\u003C\u002Fp>",{"__typename":1192,"id":1262,"image":1263,"title":1268,"richText":1269},"7427",[1264],{"__typename":12,"alt":13,"url":1265,"rawUrl":1266,"mimeType":601,"focalPoint":1267,"height":1199,"width":1200},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FTijdsregistratie-platform.png?fit=cover&format=webp&s=cztX9TGRDHHvPCl1ZQsEZRDjl_wLtvxdSwruWvBrmks","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FTijdsregistratie-platform.png",[18,18],"Time registration platform","\u003Cp style=\"margin-left:0px;\">\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\">Flexsoft, a company specialising in software for lawyers, was looking for a way to use AI for their customers. During workshops, it quickly became clear that AI could be used to aid in time registration . A \u003C\u002Fspan>\u003Cstrong>ML algorithm automatically interprets the tasks\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(34,38,51);\"> performed in O365 and completes your timesheet.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":1192,"id":1271,"image":1272,"title":1279,"richText":1280},"7428",[1273],{"__typename":12,"alt":13,"url":1274,"rawUrl":1275,"mimeType":563,"focalPoint":1276,"height":1277,"width":1278},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Fhvac-toestellen_2025-10-08-100334_qxia.jpg?fit=cover&format=webp&s=2f41cqSNvFujyeNx29WyqxmwfbBhidigchqLoUc8nAA","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Fhvac-toestellen_2025-10-08-100334_qxia.jpg",[18,18],832,1472,"Voice-activated technology for HVAC manufacturer","\u003Cp>A leading HVAC manufacturer sought a way to enhance their customers' user experience using \u003Cstrong>voice-activated technology\u003C\u002Fstrong>. To bring this vision to life, they partnered with Xplore Group \u003Cstrong>to integrate voice commands directly into their app\u003C\u002Fstrong>. Customers can now control their HVAC systems with simple voice commands via devices such as \u003Cstrong>Google Home\u003C\u002Fstrong> and \u003Cstrong>Amazon Alexa\u003C\u002Fstrong>.\u003C\u002Fp>",{"__typename":728,"typeHandle":729,"uid":1282,"title":549,"richText":1283,"buttonGroup":1284},"80795ba8-cc0e-44b0-9a53-063f656fa1f2","\u003Cp style=\"margin-left:0px;\">Ready to discover the power of AI? Our Xplorers will help you get started.\u003C\u002Fp>",[],{"__typename":696,"id":1286,"title":339,"uri":1287,"heroTitle":1288,"heroText":1289,"heroButton":1290,"heroImage":1291,"blocks":1298,"parent":733},"10872","services\u002Fmulti-agent-systems","Multi-Agent systems – build a future-proof AI architecture","\u003Cp>Discover how multi-agent systems work together to make complex processes run autonomously, efficiently, and intelligently.\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[1292],{"__typename":12,"alt":13,"url":1293,"rawUrl":1294,"mimeType":563,"focalPoint":1295,"height":1296,"width":1297},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FMAS.jpeg?fit=cover&format=webp&s=veJZfXfK3ucNnUpTRnQ-A-0cqjg_YbCL1Gt4a7DIwF0","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FMAS.jpeg",[18,18],720,1279,[1299,1303,1309,1313,1317,1321,1325,1341,1345],{"__typename":710,"typeHandle":711,"uid":1300,"title":1301,"richText":1302,"backgroundColor":714},"270a8ada-6b56-437f-ae45-82c6251da70d","What are Multi-Agent systems?","\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Multi-Agent Systems (MAS)\u003C\u002Fstrong> are AI solutions where \u003Cstrong>multiple autonomous AI agents\u003C\u002Fstrong> work together to perform complex tasks. Instead of a single, all-encompassing AI model, a MAS distributes the work across multiple agents – each with its own role, data and decision logic.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Practical example:\u003C\u002Fstrong>\u003Cbr \u002F>Imagine a marketing team where one agent optimizes advertising budgets, a second coordinates campaigns and a third analyzes real-time results. Together, they create an \u003Cstrong>automated, self-learning marketing engine\u003C\u002Fstrong> that works faster, more efficiently, and without manual intervention.\u003C\u002Fp>\u003Cp style=\"margin-left:0px;\">Want to learn more about the underlying technology? Read \u003Ca href=\"https:\u002F\u002Fwww.xploregroup.be\u002Fen\u002Fwhat-is-agentic-ai\u002F\">\u003Cu>our blog\u003C\u002Fu>\u003C\u002Fa> about Agentic AI.\u003C\u002Fp>",{"__typename":1304,"typeHandle":1305,"uid":1306,"title":1307,"formUrl":1308},"tallyFormBlock_Entry","tallyFormBlock","cd70e2e0-67b9-40b8-bf2a-81916d753693","Hoe klaar is jouw organisatie voor Multi-Agent AI?","https:\u002F\u002Ftally.so\u002Fembed\u002FwLROvl?alignLeft=1&hideTitle=1&transparentBackground=1&dynamicHeight=1&formEventsForwarding=1",{"__typename":710,"typeHandle":711,"uid":1310,"title":1311,"richText":1312,"backgroundColor":714},"10eaef4c-b5a7-4e76-9351-77cd6bb671c0","Why a Multi-Agent AI strategy is essential","\u003Cp style=\"margin-left:0px;\">An \u003Cstrong>AI strategy\u003C\u002Fstrong> is crucial to prevent your Multi-Agent system from becoming overly complex or inefficient.\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Managing complexity\u003C\u002Fstrong> – Multiple agents mean more interactions, more data and more dependencies.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>A well-thought-out roadmap\u003C\u002Fstrong> – A structured approach prevents agents from working against each other or duplicating work.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Risk management\u003C\u002Fstrong> – Ad-hoc implementations can lead to poor decisions, data loss, or compliance issues.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin-left:0px;\">A clear \u003Cstrong>MAS strategy\u003C\u002Fstrong> ensures that your AI project remains scalable, secure and future-proof.\u003C\u002Fp>",{"__typename":788,"typeHandle":789,"uid":1314,"quote":1315,"authoredBy":1316},"7087192b-04f6-4bdb-b2b0-7b091e9cd564","\u003Cp>\u003Cspan class=\"font-source\">Multi agents\u003C\u002Fspan> – where AI works together\u003C\u002Fp>",[],{"__typename":710,"typeHandle":711,"uid":1318,"title":1319,"richText":1320,"backgroundColor":714},"d5495b77-3c87-407b-934e-79f4c3ea3e40","Examples of Multi-Agent AI per business unit","\u003Ch3 style=\"margin-left:0px;\">\u003Cstrong>Marketing\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>AI agents for budget optimization:\u003C\u002Fstrong> automatically reallocate advertising budgets based on performance.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Campagne automation: \u003C\u002Fstrong>complete campaign planning and execution by coordinating agents.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3 style=\"margin-left:0px;\">\u003Cstrong>Sales\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Lead nurturing agents:\u003C\u002Fstrong> automatically follow up on leads, generate quotes, and forecast sales.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Dynamic pricing agents:\u003C\u002Fstrong> adjust prices based on market trends and margins.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3 style=\"margin-left:0px;\">\u003Cstrong>HR\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Recruitment agents:\u003C\u002Fstrong> automatically screen and pre-select applicants.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Onboarding agents:\u003C\u002Fstrong> coordinating tasks and communication for new employees.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3 style=\"margin-left:0px;\">\u003Cstrong>Customer Support\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>AI-triage agents:\u003C\u002Fstrong> classify tickets and suggest contextual answers.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Proactieve agents:\u003C\u002Fstrong> contact customers before issues escalate.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch3 style=\"margin-left:0px;\">\u003Cstrong>Project Management\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Resource planning agents:\u003C\u002Fstrong> distribute tasks based on availability and skills.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Status update agents:\u003C\u002Fstrong> collect project information and automatically inform stakeholders.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"__typename":710,"typeHandle":711,"uid":1322,"title":1323,"richText":1324,"backgroundColor":714},"9bb90997-d232-4b2e-a8eb-7661a0705065","How Xplore Group guides your MAS project","\u003Cp style=\"margin-left:0px;\">At Xplore Group, we believe in a \u003Cstrong>strategic and modular approach\u003C\u002Fstrong> to Multi-Agent AI. Our support consists of:\u003C\u002Fp>\u003Col style=\"list-style-type:decimal;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Intake interview\u003C\u002Fstrong> – Analysis of your business case and MAS potential.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Inspiration session\u003C\u002Fstrong> – An interactive workshop to discover and prioritize use cases.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Roadmap development\u003C\u002Fstrong> – A phased plan from idea to implementation.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Expert matching\u003C\u002Fstrong> – Referral to the right technical specialists within our competence centers.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Strategic point of contact\u003C\u002Fstrong> – We remain involved to help you scale and optimize your MAS.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>",{"__typename":920,"typeHandle":921,"uid":1326,"title":1327,"text":13,"accordionItems":1328,"multiple":130},"cb59c05b-11be-4b00-a788-77101b75cdb8","Frequently asked questions about Multi-Agent systems",[1329,1332,1335,1338],{"__typename":925,"title":1330,"text":1331},"When is MAS more interesting than classical AI?","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">For dynamic, complex and interdependent processes, MAS is more flexible and scalable than a single large AI model.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":925,"title":1333,"text":1334},"How many agents do I need?","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">That depends on your use case. Some companies start with 2-3 agents, others scale to dozens.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":925,"title":1336,"text":1337},"How much does a MAS setup cost?","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">We work modularly: you start with a Minimum Viable Product (MVP) and scale up gradually, keeping costs manageable.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":925,"title":1339,"text":1340},"Is MAS only for big companies?","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">No. SMEs also benefit from MAS by intelligently automating repetitive or complex processes.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1342,"title":1343,"richText":1344,"backgroundColor":714},"9df099e0-8616-4fee-b1e4-cb501c7a00b7","How does a Multi-Agent system work technically?","\u003Cp style=\"margin-left:0px;\">A MAS consists of three crucial building blocks:\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Agent architecture:\u003C\u002Fstrong> middleware, AI models and tools that enable each agent to function.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Coordination & communication:\u003C\u002Fstrong> protocols that ensure agents collaborate instead of conflict.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp style=\"margin-left:0px;\">\u003Cstrong>Scalability:\u003C\u002Fstrong> modular design so new agents can be easily added or replaced.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"__typename":728,"typeHandle":729,"uid":1346,"title":1347,"richText":1348,"buttonGroup":1349},"d9bd2785-b297-46be-b57a-5be3a97875f5","Book a free inspiration session!","\u003Cp>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\">Discover how Multi-Agent AI can transform your business. \u003C\u002Fspan>\u003Cstrong>Schedule a free inspiration session\u003C\u002Fstrong>\u003Cspan style=\"background-color:rgb(255,255,255);color:rgb(82,84,100);\"> with our experts and take the first step toward a future-proof AI strategy.\u003C\u002Fspan>\u003C\u002Fp>",[],{"__typename":696,"id":1351,"title":257,"uri":1352,"heroTitle":1353,"heroText":1354,"heroButton":1355,"heroImage":1356,"blocks":1364,"parent":733},"14203","services\u002Fe-commerce","Your e-commerce expert in the BeNeLux","\u003Cp>Discover how smart e-commerce solutions can accelerate your online growth.\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[1357],{"__typename":12,"alt":13,"url":1358,"rawUrl":1359,"mimeType":1360,"focalPoint":1361,"height":1362,"width":1363},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Fecommerce.webp?fit=cover&format=webp&s=yMWScqr9YZ-YdKMMiY0oQQAV9WOxlNCr3zrt5CVRNMU","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Fecommerce.webp","image\u002Fwebp",[18,18],836,1254,[1365,1368,1372,1375,1379,1383],{"__typename":710,"typeHandle":711,"uid":1366,"title":13,"richText":1367,"backgroundColor":714},"9fb0dc55-d190-483a-9bed-82510c083114","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Xplore Group has been building the most complex and scalable webshops in the BeNeLux for more than 15 years. What started from a technical approach has grown into a versatile expertise that covers the technical, functional and marketing needs of your webshop. Whether you have a \u003Cstrong>large B2C webshop\u003C\u002Fstrong> with high traffic and complex integrations, or a \u003Cstrong>B2B order portal\u003C\u002Fstrong> for a manufacturer or brand, we have the expertise to take your e-commerce platform to the highest level.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1369,"title":1370,"richText":1371,"backgroundColor":714},"2aa6e680-507b-4cde-84a2-cdee23cfa1ea","From technology to strategy: a total solution","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">What started as a technical focus, specializing in building and integrating complex webshops, has evolved into a \u003Cstrong>holistic approach\u003C\u002Fstrong> to e-commerce in recent years. We understand that success depends not only on a strong technical platform, but also on a \u003Cstrong>digital strategy\u003C\u002Fstrong> that supports the webshop.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">With us you get a total solution:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">\u003Cstrong>Technical perfection\u003C\u002Fstrong>: We build e-commerce platforms that are suitable for large amounts of traffic, high number of simultaneous orders and the integration of the webshop with your existing application landscape\u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">\u003Cstrong>Digital strategy\u003C\u002Fstrong>: From UX design to conversion optimization, loyalty campaigns and traffic generation, we ensure that your webshop not only works well technically, but is also commercially successful.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>",{"__typename":710,"typeHandle":711,"uid":1373,"title":1056,"richText":1374,"backgroundColor":714},"fb3312d6-af5b-435c-b08e-1cdc857edf7c","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">\u003Cstrong>1. Years of experience in e-commerce\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Our experience is our strength. We have completed hundreds of successful projects for both major brands and SMEs in the BeNeLux. What sets us apart is the combination of technical expertise and strategic insight, which allows us to create the most suitable solution for each customer.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cstrong>2. Both B2C and B2B webshops\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">We build both B2C webshops for well-known retailers and B2B webshops for producers and brands. From consumer-oriented platforms for JBC, Torfs, Krëfel, Lensonline and Medi-Market, among others, to complex ordering portals for companies such as Orac Decor, Sioen, Van Marcke and Schippers. We understand the unique challenges and opportunities in both B2C and B2B e-commerce and can provide tailor-made solutions for both markets.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">\u003Cstrong>3. The best tools for your success\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">We only work with the best and most reputable webshop platforms to ensure that your webshop is future-proof. Our partnerships with the following platforms allow us to offer you the perfect solution:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>Adobe Commerce\u003C\u002Fli>\u003Cli>Shopify\u003C\u002Fli>\u003Cli>Oro Commerce\u003C\u002Fli>\u003Cli>Shopware\u003C\u002Fli>\u003Cli>Intershop\u003C\u002Fli>\u003Cli>Commercetools\u003C\u002Fli>\u003Cli>SAP Commerce\u003C\u002Fli>\u003Cli>Salesforce Commerce\u003C\u002Fli>\u003Cli>Dynamicweb\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Each of these platforms offers unique benefits depending on your specific needs and we will help you make the right choice and integrate this platform seamlessly into your business operations.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1376,"title":1377,"richText":1378,"backgroundColor":714},"433602f9-3997-4785-a66a-16af6892730f","Objective solutions for your webshop","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Our approach is objective and customer-oriented. We listen to the specific wishes and needs of your company and advise you on which solution suits you best. Together with you, we put together the perfect platform and ensure a flawless implementation, so that your webshop is ready for success from day one.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1380,"title":1381,"richText":1382,"backgroundColor":714},"266c0304-55c7-4c96-b866-c30eb82e6a6c","Composable commerce: the future of e-commerce","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">For us, it's not just about building a webshop. We understand that your webshop is not separate from other business processes. That's why we look at a \u003Cstrong>composable commerce\u003C\u002Fstrong> approach, where we choose the right components for your e-commerce platform. Think of \u003Cstrong>PIM\u003C\u002Fstrong> (Product Information Management), \u003Cstrong>CDP\u003C\u002Fstrong> (Customer Data Platform), \u003Cstrong>CMS\u003C\u002Fstrong> (Content Management System) and more. This allows you to flexibly switch between different technologies and ensure scalability.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Do you want to know more about composable commerce and how it can help your webshop? Read more about \u003C\u002Fspan>\u003Ca href=\"https:\u002F\u002Fwww.xploregroup.be\u002Fen\u002Fservices\u002Fcomposable-commerce\">\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">\u003Cu>composable commerce\u003C\u002Fu>\u003C\u002Fspan>\u003C\u002Fa>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":728,"typeHandle":729,"uid":1384,"title":549,"richText":1385,"buttonGroup":1386},"3e0375f2-8096-4547-8df8-b0dea6d6605d","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Are you wondering if e-commerce is something for you? Feel free to contact us. \u003C\u002Fspan>We are happy to think along with you!\u003C\u002Fp>",[],{"__typename":696,"id":1388,"title":345,"uri":1389,"heroTitle":1390,"heroText":1391,"heroButton":1392,"heroImage":1393,"blocks":1400,"parent":733},"14959","services\u002Fcustomer-service-ai-agents","Customer Service AI Agents: smarter customer contact with agentic AI","\u003Cp>Improve your customer service with a Customer Service AI Agent.\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[1394],{"__typename":12,"alt":13,"url":1395,"rawUrl":1396,"mimeType":1397,"focalPoint":1398,"height":1296,"width":1399},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FCustomer-Service-AI-Agent.avif?fit=cover&format=webp&s=w5J5OXmxtDbF3aRC-b6Gmk611tN2TAXJ9L263OggO7U","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FCustomer-Service-AI-Agent.avif","image\u002Favif",[18,18],1280,[1401,1405,1409,1413,1417,1421,1425,1429,1446],{"__typename":710,"typeHandle":711,"uid":1402,"title":1403,"richText":1404,"backgroundColor":714},"14988c69-b9ff-4e02-b4f2-15df82647bd9","What are AI customer service agents?","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">A \u003Cstrong>customer service AI agent\u003C\u002Fstrong> is much more than a classic chatbot. Where traditional chatbots mainly work with preset questions and answers, AI agents use the power of \u003Cstrong>agentic AI\u003C\u002Fstrong>. They understand natural language, can reason independently and take actions that were normally only done by employees. The result is a digital assistant that not only reacts, but also thinks ahead and solves problems.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1406,"title":1407,"richText":1408,"backgroundColor":714},"41fd07b3-9eaa-4d76-8619-31368b9fe71c","What does a customer service AI agent do?","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">AI agents take over a large part of the tasks of customer service. They answer \u003Cstrong>frequently asked questions\u003C\u002Fstrong> at any time of the day, so customers never have to wait again. When a customer comes up with a \u003Cstrong>more complex question\u003C\u002Fstrong> , the AI agent understands the intention and looks for the best solution: either it solves the problem itself right away, or it cleverly transfers to the right employee. Because the agent can be linked to systems such as a CRM or webshop, he can \u003Cstrong>perform actions himself\u003C\u002Fstrong>, for example following up on an order or requesting a return.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1410,"title":1411,"richText":1412,"backgroundColor":714},"d1e2a562-b242-4500-b5ee-d30c34069084","For whom are customer service AI agents interesting?","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Organizations across a wide range of industries can benefit from AI in their customer service. \u003C\u002Fspan>\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">In\u003Cstrong> e-commerce and retail\u003C\u002Fstrong>, an AI agent helps customers with questions about orders, returns or product information. \u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">\u003Cstrong>Banks and insurers\u003C\u002Fstrong> use it to provide quick and correct information about accounts, claims or insurance policies.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">In healthcare, the agent can alleviate administrative tasks, such as scheduling appointments or answering practical questions. \u003C\u002Fspan>\u003C\u002Fli>\u003Cli>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">In the \u003Cstrong>telecom and utilities sector\u003C\u002Fstrong>, he offers direct help in the event of malfunctions, invoices or subscriptions. \u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">In short, any organization that wants to modernize its customer service while increasing customer satisfaction can benefit from this technology.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1414,"title":1415,"richText":1416,"backgroundColor":714},"173c48ae-5908-4be6-8040-74d85c731d4d","AI chatbots for customer service: the benefits","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Using an \u003Cstrong>AI chatbot for your customer service\u003C\u002Fstrong> offers a range of benefits that are immediately noticeable. Customers get a faster response and no longer have to wait in line. Companies save costs because employees can focus on the really complex questions. The customer experience improves because interactions feel more personal and consistent. And when there are peak times, such as during the holidays or in the event of an unexpected outage, the AI can effortlessly scale up and maintain a consistent quality of service.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1418,"title":1419,"richText":1420,"backgroundColor":714},"dc996850-8c4c-4e54-9c50-6335e0fce4e0","Customer service chatbots versus agentic AI","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">A traditional \u003Cstrong>customer service chatbot\u003C\u002Fstrong> always follows a fixed pattern and can get stuck as soon as a customer asks an unexpected question. Agentic AI takes this to the next level. This technology can combine multiple steps, make decisions independently and complete tasks completely. In this way, a simple chatbot grows into a full-fledged \u003Cstrong>customer support AI agent\u003C\u002Fstrong> that really helps customers move forward.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1422,"title":1423,"richText":1424,"backgroundColor":714},"c8895392-90e5-49a6-b590-246ed9678ce0","Examples of applications","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">The possibilities are very concrete. When a customer wants to know where their order is, the AI agent automatically looks into the order system and provides immediate feedback. When reporting a claim, the agent gathers the necessary information and starts the process without human intervention. And when someone is looking for a new plan, the AI suggests personalized formulas based on the customer's profile and preferences.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">We have already achieved this in practice. For a Belgian clothing chain, we developed an AI-driven customer service solution that supports employees by automatically handling some of the customer questions  . Instead of traditional solutions that provide answers based solely on a common knowledge base, the agent can also  answer \u003Cstrong>customer-specific questions\u003C\u002Fstrong> based on real-time data. In this way, the AI agent helps reduce the workload of employees and serve customers faster and more accurately.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1426,"title":1427,"richText":1428,"backgroundColor":714},"2e29a736-9844-451c-90ac-5b5c3be5dd3a","How Xplore Group can help","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">At Xplore Group, we guide companies that want to make their customer service smarter with AI. We think along with you about the strategy, ensure a smooth implementation and integrate the solution seamlessly into existing systems. This is how we build customer service AI agents that not only automate processes, but also create real value for the customer and organization.\u003C\u002Fspan>\u003C\u002Fp>",{"__typename":1430,"typeHandle":1431,"uid":1432,"image":1433,"file":1439},"whitepaperDownloadBlock_Entry","whitepaperDownloadBlock","3deb4025-6aff-4d50-b90a-c89547ad62f6",[1434],{"__typename":12,"alt":13,"url":1435,"rawUrl":1436,"mimeType":601,"focalPoint":1437,"height":1249,"width":1438},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FWhitepaper_2026-03-18-080020_mgve.png?fit=cover&format=webp&s=FZIwwbGSw_kz_t18zZ5ySFgvLPm0Cryug3qqTE3qHbU","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FWhitepaper_2026-03-18-080020_mgve.png",[18,18],1080,[1440],{"__typename":12,"uid":1441,"url":1442,"filename":1443,"size":1444,"extension":1445},"52dfcc54-9b10-4b73-8a20-fcd790542c5a","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FFiles\u002FWhitepaper-Customer-Service-AI-Agent.pdf","Whitepaper-Customer-Service-AI-Agent.pdf","896523","pdf",{"__typename":728,"typeHandle":729,"uid":1447,"title":549,"richText":1448,"buttonGroup":1449},"2a6600d5-7d0a-42a6-8a64-9c0a7dfa2725","\u003Cp>\u003Cspan lang=\"en-us\" dir=\"ltr\" xml:lang=\"en-us\">Curious about how your customer service can become more efficient and customer-friendly? \u003C\u002Fspan>\u003Cstrong>Contact our experts and discover the possibilities.\u003C\u002Fstrong>\u003C\u002Fp>",[],{"__typename":696,"id":1451,"title":351,"uri":1452,"heroTitle":351,"heroText":1453,"heroButton":1454,"heroImage":1455,"blocks":1461,"parent":733},"15937","services\u002Fsupply-chain-planning","\u003Cp>Supply Chain Planning for more control, agility, and resilience in your supply chain\u003C\u002Fp>",{"__typename":544,"variant":674,"size":546,"linkTo":13,"scrollTargetUid":13,"iconifyIcon":13},[1456],{"__typename":12,"alt":13,"url":1457,"rawUrl":1458,"mimeType":563,"focalPoint":1459,"height":1460,"width":744},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Fsupply-chain-2.jpg?fit=cover&format=webp&s=j1KvflsD1jsDcRScp4W71Ukj0LjdaFwSbUVEurh6tp4","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002Fsupply-chain-2.jpg",[18,18],667,[1462,1471,1475,1479,1496,1500,1513,1517],{"__typename":665,"typeHandle":666,"uid":1463,"richText":1464,"buttonGroup":1465,"contentWidth":1037},"2aaeaf10-9df7-4309-8788-3e62f2a89d6d","\u003Cp>Supply chains are becoming increasingly complex. Fluctuating demand, limited capacity, rising customer expectations, and growing inventory pressures make planning more challenging than ever.\u003C\u002Fp>\u003Cp>With Supply Chain Planning, you can better align demand, supply, production, capacity, and inventory. This creates greater predictability, enables better decision-making, and helps build a supply chain that can respond more quickly to change.\u003C\u002Fp>",[1466],{"__typename":570,"id":1467,"uid":1468,"uri":13,"language":9,"settings":1469},"15943","3acd36f8-342f-40a4-b6f5-44d4a4c5190c",{"__typename":544,"variant":674,"size":546,"linkTo":1470,"scrollTargetUid":13,"iconifyIcon":13},{"__typename":40,"id":13,"title":13,"url":548,"target":13,"label":549,"defaultLabel":550},{"__typename":710,"typeHandle":711,"uid":1472,"title":1473,"richText":1474,"backgroundColor":714},"b31ec414-feaf-4d08-a9dd-e4325b0a300b","What is Supply Chain Planning?","\u003Cp>Supply Chain Planning (SCP) encompasses the processes, technologies, and insights that help organizations proactively plan and optimize their entire supply chain.\u003C\u002Fp>\u003Cp>While ERP systems provide a reliable operational foundation, Supply Chain Planning focuses on the future. It helps companies forecast demand, utilize capacity efficiently, optimize inventory, and evaluate different scenarios before making decisions.\u003C\u002Fp>\u003Cp>The result? Greater control over your supply chain and more room to make strategic decisions.\u003C\u002Fp>\u003Ch3>What are the benefits of Supply Chain Planning?\u003C\u002Fh3>\u003Cul>\u003Cli>Better alignment between demand and supply\u003C\u002Fli>\u003Cli>Increased visibility into capacity, inventory, and risks\u003C\u002Fli>\u003Cli>Faster and better-informed decision-making\u003C\u002Fli>\u003Cli>Reduced manual planning and exception management\u003C\u002Fli>\u003Cli>Greater flexibility in responding to market changes and disruptions\u003C\u002Fli>\u003C\u002Ful>",{"__typename":710,"typeHandle":711,"uid":1476,"title":1477,"richText":1478,"backgroundColor":714},"a405472f-b7ac-48fd-8fd6-07d308e00861","Why ERP alone is not enough","\u003Cp>ERP forms the backbone of many organizations. It centralizes data, supports processes, and ensures transactions are executed correctly.\u003C\u002Fp>\u003Cp>However, as supply chains become more complex, traditional ERP and MRP processes often reach their limits.\u003C\u002Fp>\u003Cp>Consider organizations managing hundreds or thousands of SKUs, multiple production or distribution sites, seasonal demand, long lead times, or constrained capacity. In such environments, a planning layer is needed that looks beyond day-to-day operations.\u003C\u002Fp>\u003Cp>Supply Chain Planning adds that intelligence. It enables scenario analysis, takes operational constraints into account, and supports planners with insights that go beyond standard planning rules.\u003C\u002Fp>\u003Cp>This shifts planning from reactive to proactive and from isolated decisions to an integrated approach across the entire supply chain.\u003C\u002Fp>",{"__typename":920,"typeHandle":921,"uid":1480,"title":1481,"text":1482,"accordionItems":1483,"multiple":238},"7be4253c-c792-4fce-99a4-0fd39c632b3e","The building blocks of modern Supply Chain Planning","\u003Cp>A modern planning environment consists of several building blocks that work together to improve forecasting, streamline processes, and increase alignment across teams.\u003C\u002Fp>",[1484,1487,1490,1493],{"__typename":925,"title":1485,"text":1486},"Demand Forecasting","\u003Cp>A strong forecast is the foundation of every high-performing supply chain.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>Demand forecasting provides greater insight into future demand and enables organizations to respond more quickly to deviations, promotions, seasonal effects, and market changes.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>By combining forecasting with AI, machine learning, and exception-based planning, planners can focus on deviations that truly matter instead of spending time on repetitive corrections.\u003C\u002Fp>",{"__typename":925,"title":1488,"text":1489},"Supply & Inventory Planning","\u003Cp>The right inventory in the right place at the right time.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>Supply & Inventory Planning helps organizations better align procurement, production, distribution, and inventory management while considering capacity, material availability, service levels, transportation constraints, and lead times.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>This creates a balance between availability, cost, and operational feasibility.\u003C\u002Fp>",{"__typename":925,"title":1491,"text":1492},"Integrated Business Planning (IBP)","\u003Cp>Supply chain decisions impact the entire organization.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>Integrated Business Planning brings together supply chain, operations, sales, and finance into one integrated planning process. This creates a shared view of the future and makes it easier to make decisions that are both operationally and financially sound.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>By comparing scenarios and visualizing their impact, organizations can reach consensus faster and improve alignment across departments.\u003C\u002Fp>",{"__typename":925,"title":1494,"text":1495},"Production Scheduling","\u003Cp>In manufacturing environments, planning quality often directly determines operational efficiency.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>Production Scheduling helps optimize production sequences, capacity, changeovers, batch flows, and lead times.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>This results in higher output, less waste, improved delivery reliability, and more efficient use of resources.\u003C\u002Fp>",{"__typename":710,"typeHandle":711,"uid":1497,"title":1498,"richText":1499,"backgroundColor":714},"22df20f6-8c7a-4002-8779-6f996abecb23","When is Supply Chain Planning relevant?","\u003Cp>Supply Chain Planning becomes especially valuable when standard planning processes no longer provide sufficient support to manage organizational complexity.\u003C\u002Fp>\u003Cp>Typical signs include:\u003C\u002Fp>\u003Cul>\u003Cli>Managing a large number of products, variants, or locations\u003C\u002Fli>\u003Cli>Demand and supply are difficult to predict\u003C\u002Fli>\u003Cli>Capacity or material availability regularly creates bottlenecks\u003C\u002Fli>\u003Cli>Inventory levels remain high while stock-outs still occur\u003C\u002Fli>\u003Cli>Planning is largely spreadsheet-based\u003C\u002Fli>\u003Cli>Departments do not work from a shared plan\u003C\u002Fli>\u003Cli>Scenario analysis is time-consuming\u003C\u002Fli>\u003Cli>Production or replenishment planning requires more detail than ERP can support\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Sound familiar? Then it may be time to elevate your planning processes.\u003C\u002Fp>",{"__typename":920,"typeHandle":921,"uid":1501,"title":1502,"text":1503,"accordionItems":1504,"multiple":238},"567689e6-9971-465b-a85e-63304ec03c18","Supply Chain Planning for complex industries","\u003Cp>Every industry faces unique challenges. 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