How can you make the online customer experience more elegant, personal and natural, from shopping for groceries to customer support for online banking? Xplore Group offers solutions based on chatbot technology.
A chatbot offers a new way of interacting with a computer system. Instead of typing commands, pointing and clicking, touching, swiping and pinching, the customer uses natural language to make a computer perform actions or retrieve information: by typing sentences or even by talking to it.
Chatbots are trained for answering specific questions or performing specific tasks. The bots are built to understand small, short sentences. Furthermore, they integrate with company systems. Chatbots pull information out of company systems to use in answers. They also return information that is harvested during the conversation. Chatbots can even recognize emotions and detect happy or angry customers.