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la IA le ahorra a Lunch Garden 12 días de trabajo al año","trabajo\u002Fcómo-la-ia-le-ahorra-a-lunch-garden-12-días-de-trabajo-al-año",[591,595],{"__typename":592,"id":593,"title":594,"description":13},"workCategories_Category","2597","Artificial Intelligence",{"__typename":592,"id":596,"title":597,"description":13},"5459","Innovation",[599],{"__typename":600,"title":601},"client_Entry","Lunch Garden","2024",[604],{"__typename":605,"id":606,"title":607,"uri":608,"urlOnly":609},"competenceCenter_Entry","6748","FORWARD","competence-centers\u002Fforward",{"__typename":42,"url":610},"https:\u002F\u002Fwww.forward.eu\u002F",[612],{"__typename":12,"alt":13,"url":613,"rawUrl":614,"mimeType":497,"focalPoint":615,"height":616,"width":617},"https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FLunch-Garden-Home-Page.jpg?fit=cover&format=webp&s=mY6ADzksTqlDqGiiDxLUgEc8o44ynbo0cpiOu641ZDc","https:\u002F\u002Fcdn.craft.cloud\u002F5fa59528-9049-4864-a4f2-a0667591b3bd\u002Fassets\u002Fimg\u002FLunch-Garden-Home-Page.jpg",[18,18],1365,2048,[619,625,629,633],{"__typename":620,"typeHandle":621,"uid":622,"title":13,"richText":623,"backgroundColor":624},"paragraphBlock_Entry","paragraphBlock","ef4788af-1f78-4f98-bbad-9d3764deb832","\u003Cp>Lunch Garden, fundada en 1966 y conocida por sus comidas frescas y sostenibles y su ubicación estratégica, es una marca reconocida en el panorama gastronómico belga. La satisfacción del cliente es primordial y se esfuerzan por mejorar sus servicios. A pesar de este enfoque, Lunch Garden se enfrentó a un reto que requería mucho tiempo: procesar eficientemente las opiniones de los clientes mediante evaluaciones de Net Promoter Score (NPS).\u003C\u002Fp>\u003Cp>La categorización y el etiquetado manual de las opiniones solían requerir una cantidad considerable de tiempo por empleado a diario y ralentizaban la toma de decisiones de la gerencia basándose en la información de los clientes. Para automatizar estos procesos y optimizar aún más su servicio, decidieron colaborar con competence center FORWARD.\u003C\u002Fp>","light",{"__typename":620,"typeHandle":621,"uid":626,"title":627,"richText":628,"backgroundColor":624},"24431259-59d2-4d92-85e8-cae2e10f9f35","Nuestro enfoque: innovación en acción","\u003Cp>En FORWARD, se consideran no solo un proveedor de tecnología, sino también un socio estratégico. Junto con Lunch Garden, analizaron sus desafíos y objetivos, teniendo en cuenta sus ambiciones estratégicas más amplias. Con base en este análisis, desarrollaron una solución personalizada que utiliza tecnología de IA y se integra con Salesforce Marketing Cloud y Salesforce Service Cloud.\u003C\u002Fp>\u003Cp>Nuestra solución incluye:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Análisis automatizado de opiniones: \u003C\u002Fstrong>Los comentarios se categorizan y etiquetan de forma rápida y precisa con las etiquetas pertinentes.\u003C\u002Fli>\u003Cli>\u003Cstrong>Cumplimiento del RGPD: \u003C\u002Fstrong>FORWARD garantizó que todos los datos de los clientes se anonimizaran y procesaran de forma segura, sin utilizarlos para entrenar la IA.\u003C\u002Fli>\u003Cli>\u003Cstrong>Ahorro de tiempo:\u003C\u002Fstrong> Gracias a la automatización, Lunch Garden ahora ahorra 25 minutos por cada 100 encuestas, lo que se traduce en un ahorro de 12 días laborables al año.\u003C\u002Fli>\u003C\u002Ful>",{"__typename":620,"typeHandle":621,"uid":630,"title":631,"richText":632,"backgroundColor":624},"e58bca43-ba59-4fed-b17d-1009696141ec","Una visión más rápida, un mejor servicio","\u003Cp>Desde su implementación, Lunch Garden no solo ha ahorrado tiempo, sino que también ha acelerado la generación de información. Esto permite a los gerentes realizar ajustes más rápidos y precisos, lo que se traduce en una mayor satisfacción del cliente y una mayor calidad del servicio.\u003C\u002Fp>",{"__typename":620,"typeHandle":621,"uid":634,"title":13,"richText":635,"backgroundColor":624},"d1015a99-ca38-458f-84a6-0c035fefb214","\u003Ch3>\u003Cstrong>Xploración\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>Lunch Garden buscaba una manera de procesar eficientemente la retroalimentación de los clientes a través de sus evaluaciones de Net Promoter Score (NPS).\u003C\u002Fp>\u003Ch3>\u003Cstrong>Nuestra solución\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>El centro de competencia FORWARD desarrolló una solución personalizada que aprovecha la tecnología de IA y la integración con Salesforce Marketing Cloud y Salesforce Service Cloud.\u003C\u002Fp>\u003Ch3>\u003Cstrong>Resultado\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>Desde la implementación, Lunch Garden no solo ha ahorrado tiempo, sino que también ha aumentado la velocidad de generación de información.\u003C\u002Fp>","Hoe AI Lunch Garden 12 dagen werk per jaar bespaart",{"__typename":638,"html":639},"postContent_CkeditorField","\u003Cdiv class=\"elementor-section\">\u003Cdiv class=\"elementor-column\" data-column-size=\"100\">\u003Cp> \u003C\u002Fp>\n\u003Cp>Lunch Garden, opgericht in 1966 en bekend om zijn verse, betaalbare maaltijden en strategische locaties, is een gevestigde naam in het Belgische eetlandschap. Klanttevredenheid staat bij hen centraal, en ze streven er continu naar om hun diensten te verbeteren. Ondanks deze sterke focus werd Lunch Garden geconfronteerd met een tijdrovende uitdaging: het efficiënt verwerken van klantfeedback via hun Net Promoter Score (NPS)-evaluaties.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>Het handmatig categoriseren en taggen van feedback kostte een medewerker dagelijks veel tijd en vertraagde de snelheid waarmee management beslissingen kon nemen op basis van klantinzichten. Om deze processen te automatiseren en hun service verder te optimaliseren, besloten ze samen te werken met competence centre \u003Ca href=\"https:\u002F\u002Fwww.forward.eu\u002F\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"text-decoration: underline\">FORWARD\u003C\u002Fspan>\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp> \u003C\u002Fp>\n\u003Ch4>\u003Cstrong>Onze aanpak: innovatie in actie\u003C\u002Fstrong>\u003C\u002Fh4>\u003Cp>Bij FORWARD zien ze zichzelf niet enkel als technologieleverancier, maar als strategische partner. Samen met Lunch Garden analyseerden ze hun uitdagingen en doelen, met oog voor hun bredere strategische ambities. Op basis hiervan hebben ze een op maat gemaakte oplossing ontwikkeld die gebruikmaakt van AI-technologie en een integratie met Salesforce Marketing Cloud en Salesforce Service Cloud.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>Onze oplossing omvat:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Geautomatiseerde sentimentanalyse\u003C\u002Fstrong>: Feedback wordt snel en nauwkeurig gecategoriseerd en voorzien van relevante tags.\u003C\u002Fli>\u003Cli>\u003Cstrong>AVG-compliance\u003C\u002Fstrong>: FORWARD zorgde ervoor dat alle klantgegevens geanonimiseerd en veilig werden verwerkt, zonder dat de data gebruikt werd om de AI verder te trainen.\u003C\u002Fli>\u003Cli>\u003Cstrong>Tijdsbesparing\u003C\u002Fstrong>: Dankzij de automatisering bespaart Lunch Garden nu 25 minuten per 100 enquêtes, wat zich jaarlijks vertaalt naar een besparing van 12 werkdagen.\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Ch4>\u003Cstrong>Sneller inzicht, betere service\u003C\u002Fstrong>\u003C\u002Fh4>\u003Cp>Sinds de implementatie heeft Lunch Garden niet alleen tijd gewonnen, maar ook de snelheid verhoogd waarmee inzichten worden verkregen. 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