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wereldwijd toonaangevend in zware constructieapparatuur zoals kranen, hijssystemen voor offshore wind- en pijpleginstallaties, staat bekend om zijn innovatieve karakter. Om hun internationale klanten nog beter te ondersteunen en complexe processen te vereenvoudigen, zette het bedrijf in 2022 een ambitieuze stap richting digitalisering: de ontwikkeling van een volledig digitaal klantportaal. Fenego werd hierbij gekozen als implementatiepartner, in samenwerking met het Intershop Commerce Platform.\u003C\u002Fp>","light",{"__typename":705,"typeHandle":706,"uid":707,"title":708,"text":709,"accordionItems":710,"multiple":243},"accordionBlock_Entry","accordionBlock","890d0c4e-bc78-479f-b47f-e0a769c73857","De start: digitalisering als strategische pijler","\u003Cp>Klanten van Huisman plaatsten jarenlang technisch complexe bestellingen telefonisch of per e-mail. De behoefte aan efficiëntie, transparantie en schaalbaarheid leidde tot de wens voor een digitaal portaal dat deze processen zou stroomlijnen. Tijdens een intensieve analyse- en workshopfase vertaalde Fenego samen met Huisman de behoeften van gebruikers naar een solide digitale architectuur, gebaseerd op Intershop en aangevuld met moderne PWA-technologie.\u003C\u002Fp>\u003Cp>Het resultaat was de lancering van \u003Cstrong>myHuisman©\u003C\u002Fstrong>, een intuïtief en toekomstgericht digitaal portaal bestaande uit drie pijlers:\u003C\u002Fp>",[711,715,718],{"__typename":712,"title":713,"text":714},"accordionItem_Entry","Een geavanceerde onderdelenstore","\u003Cp>Klanten kunnen eenvoudig specifieke equipmentonderdelen bestellen via een gebruiksvriendelijke shop met B2C-kwaliteit binnen een B2B-context.\u003C\u002Fp>",{"__typename":712,"title":716,"text":717},"Een geïntegreerd serviceportaal","\u003Cp>Ondersteund door Zendesk voor ticketing en opvolging, kunnen klanten offertes opvragen, onderhoud of inspecties inplannen en technische of commerciële vragen stellen.\u003C\u002Fp>",{"__typename":712,"title":719,"text":720},"Een technische bibliotheek","\u003Cp>Alle documentatie – van technische tekeningen tot certificaten en handleidingen – centraal beschikbaar binnen één omgeving.\u003C\u002Fp>",{"__typename":699,"typeHandle":700,"uid":722,"title":13,"richText":723,"backgroundColor":703},"0185eaa1-9fe0-4d63-9304-9bbea65aa9e8","\u003Cp>Tijdens de implementatie werd gewerkt volgens een agile Scrum-methodologie, inclusief frequente demo’s en een volledige OTAP-straat. Hierdoor konden risico’s worden beperkt en functionaliteiten snel worden verfijnd.\u003C\u002Fp>\u003Cp>\u003Cstrong>Het resultaat:\u003C\u002Fstrong> een succesvolle livegang, enthousiaste klanten en efficiëntere interne workflows. Het portaal groeide uit tot een strategisch onderdeel van Huisman’s dienstverlening.\u003C\u002Fp>",{"__typename":699,"typeHandle":700,"uid":725,"title":726,"richText":727,"backgroundColor":703},"0df6f94c-ece3-428c-a12e-8e443f1d122c","De volgende stap: optimalisatie en redesign","\u003Cp>Met een solide basis in place, identificeerde Huisman in 2025 nieuwe kansen om de gebruikerservaring verder te verbeteren. Klanten wilden sneller toegang tot functionaliteiten zoals offerteaanvragen, goedkeuringsprocessen en technische documentatie. Ook intern was er behoefte aan een platform dat flexibel genoeg is om mee te groeien met toekomstige digitale innovaties.\u003C\u002Fp>\u003Cp>\u003Cstrong>Belangrijkste optimalisaties\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"list-style-type:disc;\">\u003Cli>\u003Cstrong>Verbeterde ‘saved shopping cart’\u003C\u002Fstrong>: Bestellingen kunnen eenvoudiger worden opgeslagen, beheerd en opnieuw gebruikt.\u003C\u002Fli>\u003Cli>\u003Cstrong>Slimme ticketing gekoppeld aan de kennisbank\u003C\u002Fstrong>: Supportverzoeken worden sneller verwerkt en relevanter afgehandeld.\u003C\u002Fli>\u003Cli>\u003Cstrong>Geavanceerde equipment selector\u003C\u002Fstrong>: Klanten vinden sneller de juiste onderdelen en documentatie dankzij een intelligente filtering op basis van hun equipment.\u003C\u002Fli>\u003Cli>\u003Cstrong>Geoptimaliseerde zoekfunctionaliteit\u003C\u002Fstrong>: Zowel binnen de shop, de documentatie als de serviceomgeving wordt zoeken sneller, slimmer en specifieker.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Deze verbeteringen zorgen ervoor dat zowel klanten als interne teams sneller hun weg vinden binnen het platform én processen efficiënter verlopen.\u003C\u002Fp>",{"__typename":699,"typeHandle":700,"uid":729,"title":730,"richText":731,"backgroundColor":703},"cf4cfeba-dc95-48aa-a33f-e106bec69bb5","Het gecombineerde resultaat: een krachtig, schaalbaar en klantgericht platform","\u003Cp>Het gecombineerde resultaat is een krachtig en toekomstbestendig digitaal platform dat de volledige interactie tussen Huisman en zijn klanten centraliseert. Waar complexe bestellingen en vragen vroeger via telefoon en e-mail verliepen, biedt myHuisman nu één overzichtelijke omgeving waarin klanten eenvoudig onderdelen bestellen, documentatie terugvinden en supportverzoeken indienen. Dankzij slimme functies zoals de geavanceerde equipment selector en verbeterde zoekmogelijkheden vinden gebruikers sneller precies wat ze nodig hebben.\u003C\u002Fp>\u003Cp>Ook intern levert het portaal grote voordelen op. De integratie met systemen zoals Zendesk zorgt ervoor dat teams vragen efficiënter kunnen behandelen en dat communicatie met klanten strakker georganiseerd is. De modernere interface en geoptimaliseerde workflows dragen bij aan hogere tevredenheid bij zowel klanten als medewerkers.\u003C\u002Fp>\u003Cp>Zo is myHuisman uitgegroeid tot een stabiel, schaalbaar en gebruiksvriendelijk platform dat de dienstverlening van Huisman versterkt en klaar is om mee te groeien met toekomstige digitale ambities.\u003C\u002Fp>",{"__typename":733,"html":734},"postContent_CkeditorField","\u003Cdiv class=\"elementor-section\">\u003Cdiv class=\"elementor-column\" data-column-size=\"100\">\u003Ch4>\u003Cspan class=\"NormalTextRun SCXW124658510 BCX0\">In een wereld waar technologie voortdurend evolueert, heeft Huisman, een vooraanstaande speler in de maritieme sector, de kracht van digitale transformatie omarmd. Met de expertise van \u003C\u002Fspan>\u003Cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW124658510 BCX0\">competence\u003C\u002Fspan>\u003Cspan class=\"NormalTextRun SCXW124658510 BCX0\"> center \u003C\u002Fspan>\u003Ca href=\"http:\u002F\u002Ffenego.be\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"text-decoration: underline;\">\u003Cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW124658510 BCX0\">Fenego\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fa>\u003Cspan class=\"NormalTextRun SCXW124658510 BCX0\"> hebben ze een nieuw pad uitgestippeld in klantenservice, waarbij efficiëntie en klantbetrokkenheid centraal staan.\u003C\u002Fspan>\u003C\u002Fh4>\n\u003Cp> \u003C\u002Fp>\n\u003Cp>\u003Cspan data-contrast=\"auto\">Huisman, gevestigd in Rotterdam, is een wereldwijde koploper in het bouwen van indrukwekkende maritieme installaties. Om hun dienstverlening te optimaliseren, zagen ze de noodzaak om hun \u003C\u002Fspan>\u003Cb>\u003Cspan data-contrast=\"auto\">klantenservice te digitaliseren\u003C\u002Fspan>\u003C\u002Fb>\u003Cspan data-contrast=\"auto\">. Fenego, bekend om hun technische knowhow en ervaring, werd gekozen als de ideale partner voor dit traject. Samen met \u003C\u002Fspan>\u003Cspan style=\"text-decoration: underline;\">\u003Ca href=\"https:\u002F\u002Fwww.intershop.com\u002Fen\u002F\">Intershop\u003C\u002Fa>\u003C\u002Fspan>\u003Cspan data-contrast=\"auto\">, vanwege zijn \u003C\u002Fspan>\u003Cb>\u003Cspan data-contrast=\"auto\">schaalbaarheid en flexibiliteit\u003C\u002Fspan>\u003C\u002Fb>\u003Cspan data-contrast=\"auto\">, hebben ze een oplossing gecreëerd die perfect aansluit bij de behoeften van Huisman.\u003C\u002Fspan>\u003Cspan data-ccp-props=\"{}\"> \u003C\u002Fspan>\u003C\u002Fp>\u003Cp> \u003Cbr \u002F>\u003Cspan data-contrast=\"auto\">Met Fenego's gestroomlijnde aanpak, waarbij gebruik werd gemaakt van een \u003C\u002Fspan>\u003Cb>\u003Cspan data-contrast=\"auto\">OTAP-omgeving\u003C\u002Fspan>\u003C\u002Fb> \u003Cb>\u003Cspan data-contrast=\"auto\">en Intershop Commerce as a Service (CaaS)\u003C\u002Fspan>\u003C\u002Fb>\u003Cspan data-contrast=\"auto\">, kon het portaal efficiënt worden ontwikkeld en gelanceerd.\u003C\u002Fspan>\u003Cspan data-ccp-props=\"{}\"> \u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp> \u003C\u002Fp>\n\u003Cp> \u003C\u002Fp>\n\u003Ch4>\u003Cstrong>Xploration\u003C\u002Fstrong>\u003C\u002Fh4>\u003Cp>\u003Cspan class=\"LineBreakBlob BlobObject DragDrop SCXW73049699 BCX0\">\u003Cspan class=\"TextRun SCXW251881394 BCX0\" lang=\"NL-BE\" xml:lang=\"NL-BE\" data-contrast=\"auto\">\u003Cspan class=\"NormalTextRun SCXW251881394 BCX0\">De maritieme sector voelt de druk van digitalisering. Huisman wilde afstappen van traditionele methoden zoals telefonische bestellingen en zocht een partner die hen kon helpen bij deze\u003C\u002Fspan> \u003C\u002Fspan>\u003Cspan class=\"TextRun MacChromeBold SCXW251881394 BCX0\" lang=\"NL-BE\" xml:lang=\"NL-BE\" data-contrast=\"auto\">\u003Cspan class=\"NormalTextRun SCXW251881394 BCX0\">digitale\u003C\u002Fspan>\u003Cspan class=\"NormalTextRun SCXW251881394 BCX0\"> transformatie.\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan class=\"EOP SCXW251881394 BCX0\" data-ccp-props=\"{}\"> \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp> \u003C\u002Fp>\n\u003Ch4>\u003Cstrong>Onze oplossing\u003C\u002Fstrong>\u003C\u002Fh4>\u003Cp>\u003Cspan class=\"TextRun SCXW227619236 BCX0\" lang=\"NL-BE\" xml:lang=\"NL-BE\" data-contrast=\"auto\">\u003Cspan class=\"NormalTextRun SCXW227619236 BCX0\">Fenego ontwikkelde \u003C\u002Fspan>\u003Cspan class=\"NormalTextRun SCXW227619236 BCX0\">het \u003C\u002Fspan>\u003C\u002Fspan>\u003Ca class=\"Hyperlink SCXW227619236 BCX0\" href=\"https:\u002F\u002Fwww.huismanequipment.com\u002Fnl\u002Fservices\u002Fmyhuisman\" target=\"_blank\" rel=\"noreferrer noopener\">\u003Cspan class=\"FieldRange SCXW227619236 BCX0\">\u003Cspan class=\"TextRun Underlined MacChromeBold SCXW227619236 BCX0\" lang=\"NL-BE\" xml:lang=\"NL-BE\" data-contrast=\"none\">\u003Cspan class=\"NormalTextRun SCXW227619236 BCX0\" data-ccp-charstyle=\"Hyperlink\">myHuisman© platform\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fa>\u003Cspan class=\"TextRun SCXW227619236 BCX0\" lang=\"NL-BE\" xml:lang=\"NL-BE\" data-contrast=\"auto\">\u003Cspan class=\"NormalTextRun SCXW227619236 BCX0\">, bestaande uit drie digitale producten: een shop voor \u003C\u002Fspan>\u003Cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW227619236 BCX0\">spare\u003C\u002Fspan> \u003Cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW227619236 BCX0\">parts\u003C\u002Fspan>\u003Cspan class=\"NormalTextRun SCXW227619236 BCX0\">, een servicegedeelte voor \u003C\u002Fspan>\u003Cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW227619236 BCX0\">ticketing\u003C\u002Fspan>\u003Cspan class=\"NormalTextRun SCXW227619236 BCX0\"> via \u003C\u002Fspan>\u003C\u002Fspan>\u003Ca class=\"Hyperlink SCXW227619236 BCX0\" href=\"https:\u002F\u002Fwww.zendesk.nl\u002F\" target=\"_blank\" rel=\"noreferrer noopener\">\u003Cspan class=\"TextRun Underlined SCXW227619236 BCX0\" lang=\"NL-BE\" xml:lang=\"NL-BE\" data-contrast=\"none\">\u003Cspan class=\"NormalTextRun SCXW227619236 BCX0\" data-ccp-charstyle=\"Hyperlink\">Zendesk\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fa>\u003Cspan class=\"TextRun SCXW227619236 BCX0\" lang=\"NL-BE\" xml:lang=\"NL-BE\" data-contrast=\"auto\">\u003Cspan class=\"NormalTextRun SCXW227619236 BCX0\"> en een technische bibliotheek. Na een grondige analysefase, waarin de wensen en behoeften van Huisman werden vastgelegd, werd het portaal stapsgewijs gebouwd met behulp van een \u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan class=\"TextRun MacChromeBold SCXW227619236 BCX0\" lang=\"NL-BE\" xml:lang=\"NL-BE\" data-contrast=\"auto\">\u003Cspan class=\"NormalTextRun SCXW227619236 BCX0\">agile scrum methodologie\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan class=\"TextRun SCXW227619236 BCX0\" lang=\"NL-BE\" xml:lang=\"NL-BE\" data-contrast=\"auto\">\u003Cspan class=\"NormalTextRun SCXW227619236 BCX0\">.\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan class=\"EOP SCXW227619236 BCX0\" data-ccp-props=\"{}\"> \u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp> \u003C\u002Fp>\n\u003Ch4>\u003Cstrong>Integration\u003C\u002Fstrong>\u003C\u002Fh4>\u003Cul>\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Platform:\u003C\u002Fspan>\u003C\u002Fb>\u003Cspan data-contrast=\"auto\"> Intershop Commerce\u003C\u002Fspan>\u003Cspan data-ccp-props=\"{}\"> \u003C\u002Fspan>\u003C\u002Fli>\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Methodologie:\u003C\u002Fspan>\u003C\u002Fb>\u003Cspan data-contrast=\"auto\"> Agile Scrum\u003C\u002Fspan>\u003Cspan data-ccp-props=\"{}\"> \u003C\u002Fspan>\u003C\u002Fli>\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Ticketing:\u003C\u002Fspan>\u003C\u002Fb>\u003Cspan data-contrast=\"auto\"> Zendesk\u003C\u002Fspan>\u003Cspan data-ccp-props=\"{}\"> \u003C\u002Fspan>\u003C\u002Fli>\u003Cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\">\u003Cb>\u003Cspan data-contrast=\"auto\">Omgeving:\u003C\u002Fspan>\u003C\u002Fb>\u003Cspan data-contrast=\"auto\"> OTAP in combinatie met Intershop Commerce as a Service (CaaS)\u003C\u002Fspan>\u003Cspan data-ccp-props=\"{}\"> \u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\n\u003Cp> \u003C\u002Fp>\n\u003Ch4>\u003Cstrong>Resultaat\u003C\u002Fstrong>\u003C\u002Fh4>\u003Cp>\u003Cspan class=\"TextRun SCXW97836975 BCX0\" lang=\"NL-BE\" xml:lang=\"NL-BE\" data-contrast=\"auto\">\u003Cspan class=\"NormalTextRun SCXW97836975 BCX0\">Het nieuwe portaal werd positief ontvangen door zowel klanten als medewerkers van Huisman. Klanten waarderen de gebruiksvriendelijkheid en efficiëntie, terwijl Huisman-medewerkers profiteren van gestroomlijnde \u003C\u002Fspan>\u003Cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW97836975 BCX0\">workflows\u003C\u002Fspan>\u003Cspan class=\"NormalTextRun SCXW97836975 BCX0\">. Met dit portaal is Huisman niet alleen efficiënter geworden, maar ook \u003C\u002Fspan>\u003Cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW97836975 BCX0\">futureproof\u003C\u002Fspan>\u003Cspan class=\"NormalTextRun SCXW97836975 BCX0\">.\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan class=\"EOP SCXW97836975 BCX0\" data-ccp-props=\"{}\"> \u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp> \u003C\u002Fp>\n\u003Cp>Graag meer weten? Hier vind je meer informatie 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