Getting the best possible results from a PIM implementation, that’s what Daily Fresh Food learned from Xplore Group’s specialists.
Daily Fresh Food is a fresh food specialist, offering a selection of fresh products and convenience food products. To provide the customers with the most accurate product information available, Daily Fresh Food decided to implement a Product Information Management system (PIM). Improving data quality was one of the most important targets, Yet, the results were not as expected.
Daily Fresh Food concluded that the existing PIM system was not used at its full potential and should be optimized. They asked Xplore Group to assess the existing PIM application structure and together they discussed the company’s expectations about using the solution.
Following the audit, Xplore Group developed a set of recommendations to improve the system’s performance. This included adjustments on the interfaces and the data model. Next to that, a new workflow, based on completeness rules and tasks, was implemented for the company’s employees, such that data quality can be easily enhanced, and product enrichment is simplified.
On top, a PIM user manual was developed, such that end users could experiment on their own. The final goal was to let end users get more in touch with the system and to enhance their capability to perform small adjustments.